CFPB Consumer Complaint Profile
Orion Portfolio Services, LLC
Consumers have filed 68 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 68
- Total complaints
- Mid-range
- 4
- Last 12 months
- 88.2%
- Timely response
- Bottom quartile
- 22
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Orion Portfolio Services, LLC has accumulated 68 complaints, placing it #1575 by volume. It posts a 88.2% on-time response rate, the 15th percentile among companies with 100+ complaints.
- #1575
- of 3,843 companies by volume
- 88.2%
- on time (15th pctile)
- Debt collection
- most-complained product
- 22
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Orion Portfolio Services, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
88.2% Among the lowest higher than 15% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2016 | 2 |
| 2017 | 1 |
| 2018 | 6 |
| 2019 | 3 |
| 2020 | 20 |
| 2021 | 15 |
| 2022 | 10 |
| 2023 | 5 |
| 2024 | 2 |
| 2025 | 4 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Orion Portfolio Services, LLC
The CFPB Consumer Complaint Database has logged 68 complaints against Orion Portfolio Services, LLC overall, with 4 of those filed in the trailing 12 months. Reports have come from consumers in 22 states and territories, making this a multi-regional complaint footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CFPB-forwarded complaints against Orion Portfolio Services, LLC draw a 88.2% reply rate inside the Bureau's 15-day window. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. Consumers formally disputed the company's response at a 0% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, the consumer-relief closure rate is 4.4%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Orion Portfolio Services, LLC have?
68 complaints have been filed against Orion Portfolio Services, LLC with the CFPB overall - 4 of them in the past year.
Does Orion Portfolio Services, LLC respond to complaints on time?
Orion Portfolio Services, LLC's CFPB timely-response rate is 88.2%.
What product generates the most complaints for Orion Portfolio Services, LLC?
Among all products tied to Orion Portfolio Services, LLC, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Orion Portfolio Services, LLC?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Orion Portfolio Services, LLC - see all issues and counts above.
How do I file a complaint against Orion Portfolio Services, LLC?
You can file a complaint against Orion Portfolio Services, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Orion Portfolio Services, LLC?
The CFPB has recorded complaints against Orion Portfolio Services, LLC from 22 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Orion Portfolio Services, LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Orion Portfolio Services, LLC have?
68 complaints have been filed against Orion Portfolio Services, LLC with the CFPB overall - 4 of them in the past year.
Does Orion Portfolio Services, LLC respond to complaints on time?
Orion Portfolio Services, LLC's CFPB timely-response rate is 88.2%.
What product generates the most complaints for Orion Portfolio Services, LLC?
Among all products tied to Orion Portfolio Services, LLC, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Orion Portfolio Services, LLC?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Orion Portfolio Services, LLC - see all issues and counts above.
How do I file a complaint against Orion Portfolio Services, LLC?
You can file a complaint against Orion Portfolio Services, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Orion Portfolio Services, LLC?
The CFPB has recorded complaints against Orion Portfolio Services, LLC from 22 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.