CFPB Consumer Complaint Profile
Pacific Financial Group (Closed)
20 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 20
- Total complaints
- Mid-range
- 0
- Last 12 months
- 85%
- Timely response
- Bottom quartile
- 16
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Pacific Financial Group (Closed) has accumulated 20 complaints, placing it #2861 by volume. It posts a 85% on-time response rate, the 12th percentile among companies with 100+ complaints.
- #2861
- of 3,843 companies by volume
- 85%
- on time (12th pctile)
- Debt collection
- most-complained product
- 16
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Pacific Financial Group (Closed) vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
85% Among the lowest higher than 12% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2014 to 2015 complete years
- Annual CFPB complaint volume moved from 19 in 2014 to 1 in 2015 (2014 → 2015).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 19 |
| 2015 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Pacific Financial Group (Closed)
20 complaints against Pacific Financial Group (Closed) appear in the CFPB record, including 0 from the trailing year. The 16 states and territories represented put this footprint in multi-regional territory. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "False statements or representation" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Pacific Financial Group (Closed)'s timely response rate stands at 85%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. Resolved cases drew a formal consumer-dispute rate of 10% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 0% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Pacific Financial Group (Closed) have?
20 complaints have been filed against Pacific Financial Group (Closed) with the CFPB overall - 0 of them in the past year.
Does Pacific Financial Group (Closed) respond to complaints on time?
Pacific Financial Group (Closed)'s CFPB timely-response rate is 85%.
What product generates the most complaints for Pacific Financial Group (Closed)?
"Debt collection" draws more CFPB complaints against Pacific Financial Group (Closed) than any other product - see the full breakdown above.
What is the most common complaint issue with Pacific Financial Group (Closed)?
Consumers most often cite "False statements or representation" when complaining about Pacific Financial Group (Closed); the full issue list with counts is above.
How do I file a complaint against Pacific Financial Group (Closed)?
You can file a complaint against Pacific Financial Group (Closed) directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Pacific Financial Group (Closed)?
Consumers in 16 states and territories have filed complaints about Pacific Financial Group (Closed) with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Pacific Financial Group (Closed): nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (10% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Pacific Financial Group (Closed) have?
20 complaints have been filed against Pacific Financial Group (Closed) with the CFPB overall - 0 of them in the past year.
Does Pacific Financial Group (Closed) respond to complaints on time?
Pacific Financial Group (Closed)'s CFPB timely-response rate is 85%.
What product generates the most complaints for Pacific Financial Group (Closed)?
"Debt collection" draws more CFPB complaints against Pacific Financial Group (Closed) than any other product - see the full breakdown above.
What is the most common complaint issue with Pacific Financial Group (Closed)?
Consumers most often cite "False statements or representation" when complaining about Pacific Financial Group (Closed); the full issue list with counts is above.
How do I file a complaint against Pacific Financial Group (Closed)?
You can file a complaint against Pacific Financial Group (Closed) directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Pacific Financial Group (Closed)?
Consumers in 16 states and territories have filed complaints about Pacific Financial Group (Closed) with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.