CFPB Consumer Complaint Profile
PatientFi, Inc.
Behind the 146 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 146
- Total complaints
- Mid-range
- 88
- Last 12 months
- 91.8%
- Timely response
- Bottom quartile
- 34
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, PatientFi, Inc. sits at #1110, with 146 complaints logged. Its on-time response rate is 91.8%, the 21st percentile among companies with 100+ complaints.
- #1110
- of 3,843 companies by volume
- 91.8%
- on time (21st pctile)
- Credit reporting or …
- most-complained product
- 34
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
PatientFi, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
91.8% Among the lowest higher than 21% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 25 in 2024 to 58 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2022 | 3 |
| 2023 | 21 |
| 2024 | 25 |
| 2025 | 58 |
| 2026year in progress | 39 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for PatientFi, Inc.
PatientFi, Inc. carries 146 complaints in the CFPB's database, 88 of them filed within the past 12 months. Consumers spanning 34 states and territories have weighed in, giving this a multi-regional footprint. "Credit reporting or other personal consumer reports" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Incorrect information on your report" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, PatientFi, Inc. posts a 91.8% reply rate on forwarded complaints. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. Among resolved complaints, 10.3% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does PatientFi, Inc. have?
The CFPB has logged 146 complaints against PatientFi, Inc. to date, of which 88 came in over the last 12 months.
Does PatientFi, Inc. respond to complaints on time?
PatientFi, Inc.'s CFPB timely-response rate is 91.8%.
What product generates the most complaints for PatientFi, Inc.?
"Credit reporting or other personal consumer reports" draws more CFPB complaints against PatientFi, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with PatientFi, Inc.?
"Incorrect information on your report" is the single most frequently cited issue in complaints against PatientFi, Inc. - see all issues and counts above.
How do I file a complaint against PatientFi, Inc.?
You can file a complaint against PatientFi, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about PatientFi, Inc.?
The CFPB has recorded complaints against PatientFi, Inc. from 34 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Also handles Credit reporting or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does PatientFi, Inc. have?
The CFPB has logged 146 complaints against PatientFi, Inc. to date, of which 88 came in over the last 12 months.
Does PatientFi, Inc. respond to complaints on time?
PatientFi, Inc.'s CFPB timely-response rate is 91.8%.
What product generates the most complaints for PatientFi, Inc.?
"Credit reporting or other personal consumer reports" draws more CFPB complaints against PatientFi, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with PatientFi, Inc.?
"Incorrect information on your report" is the single most frequently cited issue in complaints against PatientFi, Inc. - see all issues and counts above.
How do I file a complaint against PatientFi, Inc.?
You can file a complaint against PatientFi, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about PatientFi, Inc.?
The CFPB has recorded complaints against PatientFi, Inc. from 34 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.