CFPB Consumer Complaint Profile
Pavilion Payments US BuyerCo, LLC
279 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 279
- Total complaints
- Above average
- 61
- Last 12 months
- 100%
- Timely response
- Top decile
- 35
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Pavilion Payments US BuyerCo, LLC sits at #737, with 279 complaints logged. On-time replies land at 100%, the 86th percentile for the 100+ complaint peer group.
- #737
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Credit reporting or …
- most-complained product
- 35
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Pavilion Payments US BuyerCo, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 111 in 2024 to 70 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2020 | 20 |
| 2021 | 29 |
| 2022 | 24 |
| 2023 | 20 |
| 2024 | 111 |
| 2025 | 70 |
| 2026year in progress | 5 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Pavilion Payments US BuyerCo, LLC
Pavilion Payments US BuyerCo, LLC carries 279 complaints in the CFPB's database, 61 of them filed within the past 12 months. Consumers spanning 35 states and territories have weighed in, giving this a multi-regional footprint. No product draws more complaints than "Credit reporting or other personal consumer reports," which sits at the top of the product breakdown. Inside that category, "Unable to get your credit report or credit score" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Pavilion Payments US BuyerCo, LLC posts a 100% reply rate on forwarded complaints. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Among resolved complaints, the consumer-relief closure rate is 9.7%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Pavilion Payments US BuyerCo, LLC have?
279 complaints have been filed against Pavilion Payments US BuyerCo, LLC with the CFPB overall - 61 of them in the past year.
Does Pavilion Payments US BuyerCo, LLC respond to complaints on time?
CFPB complaints against Pavilion Payments US BuyerCo, LLC draw a 100% timely-response rate inside the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Pavilion Payments US BuyerCo, LLC?
"Credit reporting or other personal consumer reports" draws more CFPB complaints against Pavilion Payments US BuyerCo, LLC than any other product - see the full breakdown above.
What is the most common complaint issue with Pavilion Payments US BuyerCo, LLC?
"Unable to get your credit report or credit score" is the single most frequently cited issue in complaints against Pavilion Payments US BuyerCo, LLC - see all issues and counts above.
How do I file a complaint against Pavilion Payments US BuyerCo, LLC?
You can file a complaint against Pavilion Payments US BuyerCo, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Pavilion Payments US BuyerCo, LLC?
The CFPB has recorded complaints against Pavilion Payments US BuyerCo, LLC from 35 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Also handles Credit reporting or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Pavilion Payments US BuyerCo, LLC have?
279 complaints have been filed against Pavilion Payments US BuyerCo, LLC with the CFPB overall - 61 of them in the past year.
Does Pavilion Payments US BuyerCo, LLC respond to complaints on time?
CFPB complaints against Pavilion Payments US BuyerCo, LLC draw a 100% timely-response rate inside the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Pavilion Payments US BuyerCo, LLC?
"Credit reporting or other personal consumer reports" draws more CFPB complaints against Pavilion Payments US BuyerCo, LLC than any other product - see the full breakdown above.
What is the most common complaint issue with Pavilion Payments US BuyerCo, LLC?
"Unable to get your credit report or credit score" is the single most frequently cited issue in complaints against Pavilion Payments US BuyerCo, LLC - see all issues and counts above.
How do I file a complaint against Pavilion Payments US BuyerCo, LLC?
You can file a complaint against Pavilion Payments US BuyerCo, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Pavilion Payments US BuyerCo, LLC?
The CFPB has recorded complaints against Pavilion Payments US BuyerCo, LLC from 35 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.