CFPB Consumer Complaint Profile
Paxful Holdings, Inc.
Consumers have filed 60 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 60
- Total complaints
- Mid-range
- 14
- Last 12 months
- 58.3%
- Timely response
- Bottom decile
- 16
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Paxful Holdings, Inc. has accumulated 60 complaints, placing it #1675 by volume. Its on-time response rate is 58.3%, the 4th percentile among companies with 100+ complaints.
- #1675
- of 3,843 companies by volume
- 58.3%
- on time (4th pctile)
- Money transfer, virt…
- most-complained product
- 16
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Paxful Holdings, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
58.3% Among the lowest higher than 4% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 6 in 2024 to 18 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2021 | 9 |
| 2022 | 15 |
| 2023 | 10 |
| 2024 | 6 |
| 2025 | 18 |
| 2026year in progress | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Paxful Holdings, Inc.
The CFPB Consumer Complaint Database has logged 60 complaints against Paxful Holdings, Inc. overall, with 14 of those filed in the trailing 12 months. Reports have come from consumers in 16 states and territories, making this a multi-regional complaint footprint. "Money transfer, virtual currency, or money service" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Fraud or scam" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CFPB-forwarded complaints against Paxful Holdings, Inc. draw a 58.3% reply rate inside the Bureau's 15-day window. That trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. Among resolved complaints, the consumer-relief closure rate is 13.3%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Paxful Holdings, Inc. have?
The CFPB has logged 60 complaints against Paxful Holdings, Inc. to date, of which 14 came in over the last 12 months.
Does Paxful Holdings, Inc. respond to complaints on time?
Paxful Holdings, Inc. has a 58.3% timely response rate to CFPB complaints. This is below the typical industry benchmark of 95%.
What product generates the most complaints for Paxful Holdings, Inc.?
Among all products tied to Paxful Holdings, Inc., "Money transfer, virtual currency, or money service" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Paxful Holdings, Inc.?
The most common issue reported by consumers about Paxful Holdings, Inc. is "Fraud or scam." All complaint issues are listed above with their counts.
How do I file a complaint against Paxful Holdings, Inc.?
You can file a complaint against Paxful Holdings, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Paxful Holdings, Inc.?
Paxful Holdings, Inc. has drawn CFPB complaints from 16 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Also handles Money transfer, virtual currency, or money service
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Paxful Holdings, Inc. have?
The CFPB has logged 60 complaints against Paxful Holdings, Inc. to date, of which 14 came in over the last 12 months.
Does Paxful Holdings, Inc. respond to complaints on time?
Paxful Holdings, Inc. has a 58.3% timely response rate to CFPB complaints. This is below the typical industry benchmark of 95%.
What product generates the most complaints for Paxful Holdings, Inc.?
Among all products tied to Paxful Holdings, Inc., "Money transfer, virtual currency, or money service" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Paxful Holdings, Inc.?
The most common issue reported by consumers about Paxful Holdings, Inc. is "Fraud or scam." All complaint issues are listed above with their counts.
How do I file a complaint against Paxful Holdings, Inc.?
You can file a complaint against Paxful Holdings, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Paxful Holdings, Inc.?
Paxful Holdings, Inc. has drawn CFPB complaints from 16 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.