CFPB Consumer Complaint Profile
Paysend US LLC
The CFPB complaints on file trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 24
- Total complaints
- Mid-range
- 11
- Last 12 months
- 87.5%
- Timely response
- Bottom quartile
- 14
- States affected
The verdict
Paysend US LLC ranks #2628 of 3,843 financial companies by CFPB complaint volume. For answering complaints on time it stands at the 14th percentile in the 100+ complaint peer group.
- Money transfer, virt…
- most-complained product
- FL
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Paysend US LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
87.5% Among the lowest higher than 14% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2023 | 8 |
| 2024 | 5 |
| 2025 | 9 |
| 2026year in progress | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Paysend US LLC
Paysend US LLC draws a geographically concentrated spread of CFPB complaints, filed by consumers in many parts of the country. No product draws more complaints than "Money transfer, virtual currency, or money service," which sits at the top of the product breakdown. The specific issue named most within that category is "Other transaction problem," a reasonable starting point for understanding recurring friction.
The timely-response measure counts forwarded complaints answered inside the Bureau's 15-day window. This company's rate falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Also handles Money transfer, virtual currency, or money service
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Paysend US LLC have?
The CFPB has logged 24 complaints against Paysend US LLC to date, of which 11 came in over the last 12 months.
Does Paysend US LLC respond to complaints on time?
CFPB complaints against Paysend US LLC draw a 87.5% timely-response rate inside the expected window.
What product generates the most complaints for Paysend US LLC?
Among all products tied to Paysend US LLC, "Money transfer, virtual currency, or money service" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Paysend US LLC?
The most common issue reported by consumers about Paysend US LLC is "Other transaction problem." All complaint issues are listed above with their counts.
How do I file a complaint against Paysend US LLC?
You can file a complaint against Paysend US LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Paysend US LLC?
The CFPB has recorded complaints against Paysend US LLC from 14 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.