CFPB Consumer Complaint Profile
PDQ Check Exchange LC
What 27 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 27
- Total complaints
- Mid-range
- 7
- Last 12 months
- 92.6%
- Timely response
- Bottom quartile
- 3
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, PDQ Check Exchange LC sits at #2473, with 27 complaints logged. Its on-time response rate is 92.6%, the 23rd percentile among companies with 100+ complaints.
- #2473
- of 3,843 companies by volume
- 92.6%
- on time (23rd pctile)
- Payday loan, title l…
- most-complained product
- 3
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
PDQ Check Exchange LC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
92.6% Among the lowest higher than 23% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2019 | 3 |
| 2020 | 6 |
| 2021 | 4 |
| 2022 | 3 |
| 2024 | 4 |
| 2025 | 7 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for PDQ Check Exchange LC
PDQ Check Exchange LC carries 27 complaints in the CFPB's database, 7 of them filed within the past 12 months. Consumers spanning 3 states and territories have weighed in, giving this a geographically concentrated footprint. The single largest complaint category is "Payday loan, title loan, personal loan, or advance loan," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Struggling to pay your loan" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
PDQ Check Exchange LC's timely response rate stands at 92.6%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. Among resolved complaints, the consumer-relief closure rate is 0%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does PDQ Check Exchange LC have?
The CFPB has logged 27 complaints against PDQ Check Exchange LC to date, of which 7 came in over the last 12 months.
Does PDQ Check Exchange LC respond to complaints on time?
PDQ Check Exchange LC has a 92.6% timely response rate to CFPB complaints.
What product generates the most complaints for PDQ Check Exchange LC?
Among all products tied to PDQ Check Exchange LC, "Payday loan, title loan, personal loan, or advance loan" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with PDQ Check Exchange LC?
Consumers most often cite "Struggling to pay your loan" when complaining about PDQ Check Exchange LC; the full issue list with counts is above.
How do I file a complaint against PDQ Check Exchange LC?
You can file a complaint against PDQ Check Exchange LC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about PDQ Check Exchange LC?
The CFPB has recorded complaints against PDQ Check Exchange LC from 3 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Also handles Payday loan, title loan, personal loan, or advance loan
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does PDQ Check Exchange LC have?
The CFPB has logged 27 complaints against PDQ Check Exchange LC to date, of which 7 came in over the last 12 months.
Does PDQ Check Exchange LC respond to complaints on time?
PDQ Check Exchange LC has a 92.6% timely response rate to CFPB complaints.
What product generates the most complaints for PDQ Check Exchange LC?
Among all products tied to PDQ Check Exchange LC, "Payday loan, title loan, personal loan, or advance loan" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with PDQ Check Exchange LC?
Consumers most often cite "Struggling to pay your loan" when complaining about PDQ Check Exchange LC; the full issue list with counts is above.
How do I file a complaint against PDQ Check Exchange LC?
You can file a complaint against PDQ Check Exchange LC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about PDQ Check Exchange LC?
The CFPB has recorded complaints against PDQ Check Exchange LC from 3 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.