CFPB Consumer Complaint Profile
Perfection Collection
Consumers have filed 333 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-05-15
- 333
- Total complaints
- 0
- Last 12 months
- 98.2%
- Timely response
- 39
- States affected
The verdict
Out of 3,848 financial companies in the CFPB database, Perfection Collection has accumulated 333 complaints, placing it #650 by volume. Its on-time response rate is 98.2%, ahead of the 93% median among companies with 100+ complaints.
- #650
- of 3,848 companies by volume
- 98.2%
- answered on time
- Debt collection
- most-complained product
- 39
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2016 | 13 |
| 2017 | 59 |
| 2018 | 126 |
| 2019 | 99 |
| 2020 | 33 |
| 2021 | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Perfection Collection
Perfection Collection carries 333 complaints in the CFPB's database, 0 of them filed within the past 12 months. Consumers spanning 39 states and territories have weighed in, giving this a multi-regional footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Perfection Collection answers 98.2% of forwarded complaints. That is at or above benchmark levels, a sign the company handles intake and escalation well. In 20.8% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. 0.6% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Perfection Collection have?
333 complaints have been filed against Perfection Collection with the CFPB overall - 0 of them in the past year.
Does Perfection Collection respond to complaints on time?
Perfection Collection has a 98.2% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for Perfection Collection?
"Debt collection" draws more CFPB complaints against Perfection Collection than any other product - see the full breakdown above.
What is the most common complaint issue with Perfection Collection?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Perfection Collection - see all issues and counts above.
How do I file a complaint against Perfection Collection?
You can file a complaint against Perfection Collection directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Perfection Collection?
Perfection Collection has drawn CFPB complaints from 39 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~333)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.