CFPB Consumer Complaint Profile
Pinnacle Recovery, Inc.
Consumers have filed 216 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 216
- Total complaints
- Above average
- 35
- Last 12 months
- 98.1%
- Timely response
- Below median
- 39
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Pinnacle Recovery, Inc. sits at #879, with 216 complaints logged. It posts a 98.1% on-time response rate, the 48th percentile among companies with 100+ complaints.
- #879
- of 3,843 companies by volume
- 98.1%
- on time (48th pctile)
- Debt collection
- most-complained product
- 39
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Pinnacle Recovery, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
98.1% Around the middle higher than 48% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 7 |
| 2014 | 27 |
| 2015 | 27 |
| 2016 | 22 |
| 2017 | 17 |
| 2018 | 11 |
| 2019 | 8 |
| 2020 | 11 |
| 2021 | 3 |
| 2022 | 1 |
| 2023 | 16 |
| 2024 | 28 |
| 2025 | 33 |
| 2026year in progress | 5 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Pinnacle Recovery, Inc.
Pinnacle Recovery, Inc. carries 216 complaints in the CFPB's database, 35 of them filed within the past 12 months. Consumers spanning 39 states and territories have weighed in, giving this a multi-regional footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Pinnacle Recovery, Inc.'s timely response rate stands at 98.1%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Resolved cases drew a formal consumer-dispute rate of 17.8% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 11.1% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Pinnacle Recovery, Inc. have?
216 complaints have been filed against Pinnacle Recovery, Inc. with the CFPB overall - 35 of them in the past year.
Does Pinnacle Recovery, Inc. respond to complaints on time?
CFPB complaints against Pinnacle Recovery, Inc. draw a 98.1% timely-response rate inside the expected window. This is considered excellent.
What product generates the most complaints for Pinnacle Recovery, Inc.?
The most complained-about product for Pinnacle Recovery, Inc. is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Pinnacle Recovery, Inc.?
The most common issue reported by consumers about Pinnacle Recovery, Inc. is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against Pinnacle Recovery, Inc.?
You can file a complaint against Pinnacle Recovery, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Pinnacle Recovery, Inc.?
The CFPB has recorded complaints against Pinnacle Recovery, Inc. from 39 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Pinnacle Recovery, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (17.8% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.