CFPB Consumer Complaint Profile
Plastiq Inc.
Behind the 40 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 40
- Total complaints
- Mid-range
- 7
- Last 12 months
- 85%
- Timely response
- Bottom quartile
- 17
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Plastiq Inc. has accumulated 40 complaints, placing it #2046 by volume. Its on-time response rate is 85%, the 12th percentile among companies with 100+ complaints.
- #2046
- of 3,843 companies by volume
- 85%
- on time (12th pctile)
- Money transfer, virt…
- most-complained product
- 17
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Plastiq Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
85% Among the lowest higher than 12% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2019 | 1 |
| 2020 | 3 |
| 2021 | 6 |
| 2022 | 12 |
| 2023 | 5 |
| 2024 | 5 |
| 2025 | 7 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Plastiq Inc.
Plastiq Inc. carries 40 complaints in the CFPB's database, 7 of them filed within the past 12 months. Consumers spanning 17 states and territories have weighed in, giving this a multi-regional footprint. No product draws more complaints than "Money transfer, virtual currency, or money service," which sits at the top of the product breakdown. Inside that category, "Other transaction problem" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Plastiq Inc.'s timely response rate stands at 85%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 20% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Plastiq Inc. have?
40 complaints have been filed against Plastiq Inc. with the CFPB overall - 7 of them in the past year.
Does Plastiq Inc. respond to complaints on time?
CFPB complaints against Plastiq Inc. draw a 85% timely-response rate inside the expected window.
What product generates the most complaints for Plastiq Inc.?
The most complained-about product for Plastiq Inc. is "Money transfer, virtual currency, or money service." You can view the full product breakdown on this page.
What is the most common complaint issue with Plastiq Inc.?
Consumers most often cite "Other transaction problem" when complaining about Plastiq Inc.; the full issue list with counts is above.
How do I file a complaint against Plastiq Inc.?
You can file a complaint against Plastiq Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Plastiq Inc.?
The CFPB has recorded complaints against Plastiq Inc. from 17 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Also handles Money transfer, virtual currency, or money service
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Plastiq Inc. have?
40 complaints have been filed against Plastiq Inc. with the CFPB overall - 7 of them in the past year.
Does Plastiq Inc. respond to complaints on time?
CFPB complaints against Plastiq Inc. draw a 85% timely-response rate inside the expected window.
What product generates the most complaints for Plastiq Inc.?
The most complained-about product for Plastiq Inc. is "Money transfer, virtual currency, or money service." You can view the full product breakdown on this page.
What is the most common complaint issue with Plastiq Inc.?
Consumers most often cite "Other transaction problem" when complaining about Plastiq Inc.; the full issue list with counts is above.
How do I file a complaint against Plastiq Inc.?
You can file a complaint against Plastiq Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Plastiq Inc.?
The CFPB has recorded complaints against Plastiq Inc. from 17 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.