CFPB Consumer Complaint Profile
Professional Accounts Service, Inc. (Indiana)
21 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 21
- Total complaints
- Mid-range
- 0
- Last 12 months
- 19%
- Timely response
- Bottom decile
- 7
- States affected
The verdict
Professional Accounts Service, Inc. (Indiana) ranks #2800 of 3,843 financial companies by CFPB complaint volume, with 21 complaints on record. On-time replies land at 19%, the 1st percentile for the 100+ complaint peer group.
- #2800
- of 3,843 companies by volume
- 19%
- on time (1st pctile)
- Debt collection
- most-complained product
- 7
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Professional Accounts Service, Inc. (Indiana) vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
19% Among the lowest higher than 1% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 1 |
| 2014 | 4 |
| 2015 | 3 |
| 2016 | 3 |
| 2017 | 1 |
| 2018 | 3 |
| 2019 | 2 |
| 2020 | 3 |
| 2022 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Professional Accounts Service, Inc. (Indiana)
Professional Accounts Service, Inc. (Indiana) carries 21 complaints in the CFPB's database, 0 of them filed within the past 12 months. Consumers spanning 7 states and territories have weighed in, giving this a geographically concentrated footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Improper contact or sharing of info" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, Professional Accounts Service, Inc. (Indiana) posts a 19% reply rate on forwarded complaints. That is far under the 95% benchmark - a material red flag, since late or missing responses are among the strongest predictors of CFPB supervisory interest. Resolved cases drew a formal consumer-dispute rate of 0% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 0% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Professional Accounts Service, Inc. (Indiana) have?
The CFPB has logged 21 complaints against Professional Accounts Service, Inc. (Indiana) to date, of which 0 came in over the last 12 months.
Does Professional Accounts Service, Inc. (Indiana) respond to complaints on time?
Professional Accounts Service, Inc. (Indiana)'s CFPB timely-response rate is 19%. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Professional Accounts Service, Inc. (Indiana)?
Among all products tied to Professional Accounts Service, Inc. (Indiana), "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Professional Accounts Service, Inc. (Indiana)?
Consumers most often cite "Improper contact or sharing of info" when complaining about Professional Accounts Service, Inc. (Indiana); the full issue list with counts is above.
How do I file a complaint against Professional Accounts Service, Inc. (Indiana)?
You can file a complaint against Professional Accounts Service, Inc. (Indiana) directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Professional Accounts Service, Inc. (Indiana)?
The CFPB has recorded complaints against Professional Accounts Service, Inc. (Indiana) from 7 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Professional Accounts Service, Inc. (Indiana): nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Professional Accounts Service, Inc. (Indiana) have?
The CFPB has logged 21 complaints against Professional Accounts Service, Inc. (Indiana) to date, of which 0 came in over the last 12 months.
Does Professional Accounts Service, Inc. (Indiana) respond to complaints on time?
Professional Accounts Service, Inc. (Indiana)'s CFPB timely-response rate is 19%. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Professional Accounts Service, Inc. (Indiana)?
Among all products tied to Professional Accounts Service, Inc. (Indiana), "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Professional Accounts Service, Inc. (Indiana)?
Consumers most often cite "Improper contact or sharing of info" when complaining about Professional Accounts Service, Inc. (Indiana); the full issue list with counts is above.
How do I file a complaint against Professional Accounts Service, Inc. (Indiana)?
You can file a complaint against Professional Accounts Service, Inc. (Indiana) directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Professional Accounts Service, Inc. (Indiana)?
The CFPB has recorded complaints against Professional Accounts Service, Inc. (Indiana) from 7 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.