CFPB Consumer Complaint Profile
Professional Claims Bureau, Inc.
Consumers have filed 90 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 90
- Total complaints
- Mid-range
- 1
- Last 12 months
- 85.6%
- Timely response
- Bottom quartile
- 9
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Professional Claims Bureau, Inc. has accumulated 90 complaints, placing it #1391 by volume. It posts a 85.6% on-time response rate, the 13th percentile among companies with 100+ complaints.
- #1391
- of 3,843 companies by volume
- 85.6%
- on time (13th pctile)
- Debt collection
- most-complained product
- 9
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Professional Claims Bureau, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
85.6% Among the lowest higher than 13% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2023 to 2025 complete years
- Annual CFPB complaint volume moved from 12 in 2023 to 1 in 2025 (2023 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 4 |
| 2015 | 7 |
| 2016 | 10 |
| 2017 | 9 |
| 2018 | 8 |
| 2019 | 10 |
| 2020 | 9 |
| 2021 | 10 |
| 2022 | 10 |
| 2023 | 12 |
| 2025 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Professional Claims Bureau, Inc.
Professional Claims Bureau, Inc. carries 90 complaints in the CFPB's database, 1 of them filed within the past 12 months. Consumers spanning 9 states and territories have weighed in, giving this a geographically concentrated footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CFPB-forwarded complaints against Professional Claims Bureau, Inc. draw a 85.6% reply rate inside the Bureau's 15-day window. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. Resolved cases drew a formal consumer-dispute rate of 4.2% - a rough measure of how often the first resolution missed the mark. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Professional Claims Bureau, Inc. have?
Professional Claims Bureau, Inc. has 90 total consumer complaints filed with the CFPB, with 1 filed in the last 12 months.
Does Professional Claims Bureau, Inc. respond to complaints on time?
Professional Claims Bureau, Inc.'s CFPB timely-response rate is 85.6%.
What product generates the most complaints for Professional Claims Bureau, Inc.?
Among all products tied to Professional Claims Bureau, Inc., "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Professional Claims Bureau, Inc.?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Professional Claims Bureau, Inc. - see all issues and counts above.
How do I file a complaint against Professional Claims Bureau, Inc.?
You can file a complaint against Professional Claims Bureau, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Professional Claims Bureau, Inc.?
Consumers in 9 states and territories have filed complaints about Professional Claims Bureau, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Professional Claims Bureau, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (4.2% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Professional Claims Bureau, Inc. have?
Professional Claims Bureau, Inc. has 90 total consumer complaints filed with the CFPB, with 1 filed in the last 12 months.
Does Professional Claims Bureau, Inc. respond to complaints on time?
Professional Claims Bureau, Inc.'s CFPB timely-response rate is 85.6%.
What product generates the most complaints for Professional Claims Bureau, Inc.?
Among all products tied to Professional Claims Bureau, Inc., "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Professional Claims Bureau, Inc.?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Professional Claims Bureau, Inc. - see all issues and counts above.
How do I file a complaint against Professional Claims Bureau, Inc.?
You can file a complaint against Professional Claims Bureau, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Professional Claims Bureau, Inc.?
Consumers in 9 states and territories have filed complaints about Professional Claims Bureau, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.