CFPB Consumer Complaint Profile
Profit Services Group
Behind the 198 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-05-15
- 198
- Total complaints
- 1
- Last 12 months
- 56.1%
- Timely response
- 14
- States affected
The verdict
Out of 3,848 financial companies in the CFPB database, Profit Services Group has accumulated 198 complaints, placing it #945 by volume. 56.1% of its complaints get an on-time reply, falling short of the 93% median for the 100+ complaint peer group.
- #945
- of 3,848 companies by volume
- 56.1%
- answered on time
- Debt collection
- most-complained product
- 14
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 9 |
| 2016 | 16 |
| 2017 | 21 |
| 2018 | 21 |
| 2019 | 10 |
| 2020 | 17 |
| 2021 | 92 |
| 2022 | 8 |
| 2024 | 2 |
| 2025 | 1 |
| 2026 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Profit Services Group
198 complaints against Profit Services Group appear in the CFPB record, including 1 from the trailing year. The 14 states and territories represented put this footprint in geographically concentrated territory. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
56.1% of CFPB-forwarded complaints against Profit Services Group get a reply inside the Bureau's 15-day window. That trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. The company's response was formally disputed in 21.6% of resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 2% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Profit Services Group have?
The CFPB has logged 198 complaints against Profit Services Group to date, of which 1 came in over the last 12 months.
Does Profit Services Group respond to complaints on time?
Profit Services Group's CFPB timely-response rate is 56.1%. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Profit Services Group?
"Debt collection" draws more CFPB complaints against Profit Services Group than any other product - see the full breakdown above.
What is the most common complaint issue with Profit Services Group?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Profit Services Group - see all issues and counts above.
How do I file a complaint against Profit Services Group?
You can file a complaint against Profit Services Group directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Profit Services Group?
Consumers in 14 states and territories have filed complaints about Profit Services Group with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~198)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.