CFPB Consumer Complaint Profile
Profit Services Group
Behind the 198 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 198
- Total complaints
- Above average
- 1
- Last 12 months
- 56.1%
- Timely response
- Bottom decile
- 14
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Profit Services Group has accumulated 198 complaints, placing it #943 by volume. On-time replies land at 56.1%, the 4th percentile for the 100+ complaint peer group.
- #943
- of 3,843 companies by volume
- 56.1%
- on time (4th pctile)
- Debt collection
- most-complained product
- 14
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Profit Services Group vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
56.1% Among the lowest higher than 4% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 9 |
| 2016 | 16 |
| 2017 | 21 |
| 2018 | 21 |
| 2019 | 10 |
| 2020 | 17 |
| 2021 | 92 |
| 2022 | 8 |
| 2024 | 2 |
| 2025 | 1 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Profit Services Group
198 complaints against Profit Services Group appear in the CFPB record, including 1 from the trailing year. The 14 states and territories represented put this footprint in geographically concentrated territory. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against Profit Services Group draw a 56.1% reply rate inside the Bureau's 15-day window. That trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. The company's response carried a 21.6% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, the consumer-relief closure rate is 2%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Profit Services Group have?
The CFPB has logged 198 complaints against Profit Services Group to date, of which 1 came in over the last 12 months.
Does Profit Services Group respond to complaints on time?
Profit Services Group's CFPB timely-response rate is 56.1%. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Profit Services Group?
"Debt collection" draws more CFPB complaints against Profit Services Group than any other product - see the full breakdown above.
What is the most common complaint issue with Profit Services Group?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Profit Services Group - see all issues and counts above.
How do I file a complaint against Profit Services Group?
You can file a complaint against Profit Services Group directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Profit Services Group?
Consumers in 14 states and territories have filed complaints about Profit Services Group with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Profit Services Group: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (21.6% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.