CFPB Consumer Complaint Profile
Prog Holdings, Inc.
46 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 46
- Total complaints
- Mid-range
- 37
- Last 12 months
- 78.3%
- Timely response
- Bottom decile
- 21
- States affected
The verdict
46 CFPB complaints put Prog Holdings, Inc. at #1915 out of 3,843 financial companies ranked by complaint volume. It posts a 78.3% on-time response rate, the 8th percentile among companies with 100+ complaints.
- #1915
- of 3,843 companies by volume
- 78.3%
- on time (8th pctile)
- Payday loan, title l…
- most-complained product
- 21
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Prog Holdings, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
78.3% Among the lowest higher than 8% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 4 in 2024 to 36 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2024 | 4 |
| 2025 | 36 |
| 2026year in progress | 6 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Prog Holdings, Inc.
The CFPB Consumer Complaint Database has logged 46 complaints against Prog Holdings, Inc. overall, with 37 of those filed in the trailing 12 months. Reports have come from consumers in 21 states and territories, making this a multi-regional complaint footprint. "Payday loan, title loan, personal loan, or advance loan" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Problem when making payments" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CFPB-forwarded complaints against Prog Holdings, Inc. draw a 78.3% reply rate inside the Bureau's 15-day window. That trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. Among resolved complaints, the consumer-relief closure rate is 2.2%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Prog Holdings, Inc. have?
The CFPB has logged 46 complaints against Prog Holdings, Inc. to date, of which 37 came in over the last 12 months.
Does Prog Holdings, Inc. respond to complaints on time?
Prog Holdings, Inc. has a 78.3% timely response rate to CFPB complaints. This is below the typical industry benchmark of 95%.
What product generates the most complaints for Prog Holdings, Inc.?
"Payday loan, title loan, personal loan, or advance loan" draws more CFPB complaints against Prog Holdings, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Prog Holdings, Inc.?
Consumers most often cite "Problem when making payments" when complaining about Prog Holdings, Inc.; the full issue list with counts is above.
How do I file a complaint against Prog Holdings, Inc.?
You can file a complaint against Prog Holdings, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Prog Holdings, Inc.?
Consumers in 21 states and territories have filed complaints about Prog Holdings, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Also handles Payday loan, title loan, personal loan, or advance loan
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Prog Holdings, Inc. have?
The CFPB has logged 46 complaints against Prog Holdings, Inc. to date, of which 37 came in over the last 12 months.
Does Prog Holdings, Inc. respond to complaints on time?
Prog Holdings, Inc. has a 78.3% timely response rate to CFPB complaints. This is below the typical industry benchmark of 95%.
What product generates the most complaints for Prog Holdings, Inc.?
"Payday loan, title loan, personal loan, or advance loan" draws more CFPB complaints against Prog Holdings, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Prog Holdings, Inc.?
Consumers most often cite "Problem when making payments" when complaining about Prog Holdings, Inc.; the full issue list with counts is above.
How do I file a complaint against Prog Holdings, Inc.?
You can file a complaint against Prog Holdings, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Prog Holdings, Inc.?
Consumers in 21 states and territories have filed complaints about Prog Holdings, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.