CFPB Consumer Complaint Profile
Pronto Finance Inc.
Consumers have filed 65 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 65
- Total complaints
- Mid-range
- 22
- Last 12 months
- 98.5%
- Timely response
- Above median
- 9
- States affected
The verdict
65 CFPB complaints put Pronto Finance Inc. at #1604 out of 3,843 financial companies ranked by complaint volume. On-time replies land at 98.5%, the 54th percentile for the 100+ complaint peer group.
- #1604
- of 3,843 companies by volume
- 98.5%
- on time (54th pctile)
- Credit reporting or …
- most-complained product
- 9
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Pronto Finance Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
98.5% Higher than most higher than 54% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2020 | 3 |
| 2021 | 4 |
| 2022 | 9 |
| 2023 | 13 |
| 2024 | 11 |
| 2025 | 19 |
| 2026year in progress | 6 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Pronto Finance Inc.
The CFPB Consumer Complaint Database has logged 65 complaints against Pronto Finance Inc. overall, with 22 of those filed in the trailing 12 months. Reports have come from consumers in 9 states and territories, making this a geographically concentrated complaint footprint. The single largest complaint category is "Credit reporting or other personal consumer reports," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Improper use of your report" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CFPB-forwarded complaints against Pronto Finance Inc. draw a 98.5% reply rate inside the Bureau's 15-day window. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Among resolved complaints, the consumer-relief closure rate is 0%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Pronto Finance Inc. have?
The CFPB has logged 65 complaints against Pronto Finance Inc. to date, of which 22 came in over the last 12 months.
Does Pronto Finance Inc. respond to complaints on time?
Pronto Finance Inc.'s CFPB timely-response rate is 98.5%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Pronto Finance Inc.?
The most complained-about product for Pronto Finance Inc. is "Credit reporting or other personal consumer reports." You can view the full product breakdown on this page.
What is the most common complaint issue with Pronto Finance Inc.?
Consumers most often cite "Improper use of your report" when complaining about Pronto Finance Inc.; the full issue list with counts is above.
How do I file a complaint against Pronto Finance Inc.?
You can file a complaint against Pronto Finance Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Pronto Finance Inc.?
The CFPB has recorded complaints against Pronto Finance Inc. from 9 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Also handles Credit reporting or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Pronto Finance Inc. have?
The CFPB has logged 65 complaints against Pronto Finance Inc. to date, of which 22 came in over the last 12 months.
Does Pronto Finance Inc. respond to complaints on time?
Pronto Finance Inc.'s CFPB timely-response rate is 98.5%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Pronto Finance Inc.?
The most complained-about product for Pronto Finance Inc. is "Credit reporting or other personal consumer reports." You can view the full product breakdown on this page.
What is the most common complaint issue with Pronto Finance Inc.?
Consumers most often cite "Improper use of your report" when complaining about Pronto Finance Inc.; the full issue list with counts is above.
How do I file a complaint against Pronto Finance Inc.?
You can file a complaint against Pronto Finance Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Pronto Finance Inc.?
The CFPB has recorded complaints against Pronto Finance Inc. from 9 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.