CFPB Consumer Complaint Profile
ResidentCollect, Inc.
696 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 696
- Total complaints
- Above average
- 187
- Last 12 months
- 68.7%
- Timely response
- Bottom decile
- 34
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, ResidentCollect, Inc. has accumulated 696 complaints, placing it #421 by volume. It posts a 68.7% on-time response rate, the 6th percentile among companies with 100+ complaints.
- #421
- of 3,843 companies by volume
- 68.7%
- on time (6th pctile)
- Debt collection
- most-complained product
- 34
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
ResidentCollect, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
68.7% Among the lowest higher than 6% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 54 in 2024 to 182 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 5 |
| 2014 | 29 |
| 2015 | 30 |
| 2016 | 43 |
| 2017 | 55 |
| 2018 | 35 |
| 2019 | 32 |
| 2020 | 49 |
| 2021 | 54 |
| 2022 | 37 |
| 2023 | 55 |
| 2024 | 54 |
| 2025 | 182 |
| 2026year in progress | 36 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for ResidentCollect, Inc.
696 complaints against ResidentCollect, Inc. appear in the CFPB record, including 187 from the trailing year. The 34 states and territories represented put this footprint in multi-regional territory. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, ResidentCollect, Inc. posts a 68.7% reply rate on forwarded complaints. That trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. Resolved cases drew a formal consumer-dispute rate of 31.6% - a rough measure of how often the first resolution missed the mark. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 2% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does ResidentCollect, Inc. have?
The CFPB has logged 696 complaints against ResidentCollect, Inc. to date, of which 187 came in over the last 12 months.
Does ResidentCollect, Inc. respond to complaints on time?
CFPB complaints against ResidentCollect, Inc. draw a 68.7% timely-response rate inside the expected window. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for ResidentCollect, Inc.?
"Debt collection" draws more CFPB complaints against ResidentCollect, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with ResidentCollect, Inc.?
The most common issue reported by consumers about ResidentCollect, Inc. is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against ResidentCollect, Inc.?
You can file a complaint against ResidentCollect, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about ResidentCollect, Inc.?
ResidentCollect, Inc. has drawn CFPB complaints from 34 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for ResidentCollect, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (31.6% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.