CFPB Consumer Complaint Profile
Richland Holdings, Inc.
The CFPB complaints on file trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 113
- Total complaints
- Mid-range
- 13
- Last 12 months
- 76.1%
- Timely response
- Bottom decile
- 16
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Richland Holdings, Inc. sits at #1256. Its on-time response record is at the 7th percentile among companies with 100+ complaints.
- Debt collection
- most-complained product
- NV
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Richland Holdings, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
76.1% Among the lowest higher than 7% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 1 |
| 2015 | 5 |
| 2016 | 4 |
| 2017 | 9 |
| 2018 | 12 |
| 2019 | 8 |
| 2020 | 13 |
| 2021 | 7 |
| 2022 | 11 |
| 2023 | 15 |
| 2024 | 10 |
| 2025 | 13 |
| 2026year in progress | 5 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Richland Holdings, Inc.
The CFPB Consumer Complaint Database shows a multi-regional complaint footprint for Richland Holdings, Inc., with consumers across the country filing against it. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
The timely-response measure counts forwarded complaints answered inside the Bureau's 15-day window. This company's rate is far under the 95% benchmark, a material red flag, since late or missing responses are among the strongest predictors of CFPB supervisory interest. A formal dispute means the consumer contested the company's response after a case was resolved, a rough measure of how often the first resolution missed the mark. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Richland Holdings, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (30.8% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Richland Holdings, Inc. have?
Richland Holdings, Inc. has 113 total consumer complaints filed with the CFPB, with 13 filed in the last 12 months.
Does Richland Holdings, Inc. respond to complaints on time?
Richland Holdings, Inc. has a 76.1% timely response rate to CFPB complaints. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Richland Holdings, Inc.?
"Debt collection" draws more CFPB complaints against Richland Holdings, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Richland Holdings, Inc.?
Consumers most often cite "Attempts to collect debt not owed" when complaining about Richland Holdings, Inc.; the full issue list with counts is above.
How do I file a complaint against Richland Holdings, Inc.?
You can file a complaint against Richland Holdings, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Richland Holdings, Inc.?
The CFPB has recorded complaints against Richland Holdings, Inc. from 16 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.