CFPB Consumer Complaint Profile
Riverwalk Financial Corporation
Behind the 636 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 636
- Total complaints
- Above average
- 4
- Last 12 months
- 72.6%
- Timely response
- Bottom decile
- 44
- States affected
The verdict
636 CFPB complaints put Riverwalk Financial Corporation at #441 out of 3,843 financial companies ranked by complaint volume. On-time replies land at 72.6%, the 7th percentile for the 100+ complaint peer group.
- #441
- of 3,843 companies by volume
- 72.6%
- on time (7th pctile)
- Debt collection
- most-complained product
- 44
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Riverwalk Financial Corporation vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
72.6% Among the lowest higher than 7% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2016 | 31 |
| 2017 | 114 |
| 2018 | 236 |
| 2019 | 130 |
| 2020 | 107 |
| 2021 | 8 |
| 2022 | 2 |
| 2023 | 3 |
| 2025 | 5 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Riverwalk Financial Corporation
636 complaints against Riverwalk Financial Corporation appear in the CFPB record, including 4 from the trailing year. The 44 states and territories represented put this footprint in nationwide territory. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Riverwalk Financial Corporation's timely response rate stands at 72.6%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is far under the 95% benchmark - a material red flag, since late or missing responses are among the strongest predictors of CFPB supervisory interest. The company's response carried a 11.8% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, the consumer-relief closure rate is 1.1%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Riverwalk Financial Corporation have?
636 complaints have been filed against Riverwalk Financial Corporation with the CFPB overall - 4 of them in the past year.
Does Riverwalk Financial Corporation respond to complaints on time?
Riverwalk Financial Corporation's CFPB timely-response rate is 72.6%. This is below the typical industry benchmark of 95%.
What product generates the most complaints for Riverwalk Financial Corporation?
The most complained-about product for Riverwalk Financial Corporation is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Riverwalk Financial Corporation?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Riverwalk Financial Corporation - see all issues and counts above.
How do I file a complaint against Riverwalk Financial Corporation?
You can file a complaint against Riverwalk Financial Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Riverwalk Financial Corporation?
Riverwalk Financial Corporation has drawn CFPB complaints from 44 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Riverwalk Financial Corporation: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (11.8% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.