CFPB Consumer Complaint Profile
RMS-Recovery Management Services, Inc.
201 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-05-15
- 201
- Total complaints
- 37
- Last 12 months
- 99%
- Timely response
- 34
- States affected
The verdict
RMS-Recovery Management Services, Inc. ranks #928 of 3,848 financial companies by CFPB complaint volume, with 201 complaints on record. 99% of its complaints get an on-time reply, beating the 93% median for the 100+ complaint peer group.
- #928
- of 3,848 companies by volume
- 99%
- answered on time
- Debt collection
- most-complained product
- 34
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 7 |
| 2015 | 20 |
| 2016 | 12 |
| 2017 | 10 |
| 2018 | 18 |
| 2019 | 14 |
| 2020 | 11 |
| 2021 | 21 |
| 2022 | 21 |
| 2023 | 11 |
| 2024 | 14 |
| 2025 | 33 |
| 2026 | 9 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for RMS-Recovery Management Services, Inc.
RMS-Recovery Management Services, Inc. carries 201 complaints in the CFPB's database, 37 of them filed within the past 12 months. Consumers spanning 34 states and territories have weighed in, giving this a multi-regional footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
RMS-Recovery Management Services, Inc.'s timely response rate stands at 99%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. In 19% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 0% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does RMS-Recovery Management Services, Inc. have?
The CFPB has logged 201 complaints against RMS-Recovery Management Services, Inc. to date, of which 37 came in over the last 12 months.
Does RMS-Recovery Management Services, Inc. respond to complaints on time?
RMS-Recovery Management Services, Inc.'s CFPB timely-response rate is 99%. This is considered excellent.
What product generates the most complaints for RMS-Recovery Management Services, Inc.?
"Debt collection" draws more CFPB complaints against RMS-Recovery Management Services, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with RMS-Recovery Management Services, Inc.?
The most common issue reported by consumers about RMS-Recovery Management Services, Inc. is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against RMS-Recovery Management Services, Inc.?
You can file a complaint against RMS-Recovery Management Services, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about RMS-Recovery Management Services, Inc.?
The CFPB has recorded complaints against RMS-Recovery Management Services, Inc. from 34 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~201)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.