CFPB Consumer Complaint Profile
RMS-Recovery Management Services, Inc.
The CFPB complaints on file trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 201
- Total complaints
- Above average
- 37
- Last 12 months
- 99%
- Timely response
- Above median
- 34
- States affected
The verdict
RMS-Recovery Management Services, Inc. ranks #926 of 3,843 financial companies by CFPB complaint volume. For answering complaints on time it stands at the 60th percentile in the 100+ complaint peer group.
- Debt collection
- most-complained product
- NY
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
RMS-Recovery Management Services, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99% Higher than most higher than 60% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 14 in 2024 to 33 in 2025 (2024 → 2025).
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 7 |
| 2015 | 20 |
| 2016 | 12 |
| 2017 | 10 |
| 2018 | 18 |
| 2019 | 14 |
| 2020 | 11 |
| 2021 | 21 |
| 2022 | 21 |
| 2023 | 11 |
| 2024 | 14 |
| 2025 | 33 |
| 2026year in progress | 9 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for RMS-Recovery Management Services, Inc.
RMS-Recovery Management Services, Inc. draws a multi-regional spread of CFPB complaints, filed by consumers in many parts of the country. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
Timely response is the share of CFPB-forwarded complaints that receive a company reply within the 15-day window the Bureau expects. This company's rate clears the industry benchmark, pointing to intake and escalation processes that are working as intended. A formal dispute means the consumer contested the company's response after a case was resolved, a rough measure of how often the first resolution missed the mark. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for RMS-Recovery Management Services, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (19% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does RMS-Recovery Management Services, Inc. have?
The CFPB has logged 201 complaints against RMS-Recovery Management Services, Inc. to date, of which 37 came in over the last 12 months.
Does RMS-Recovery Management Services, Inc. respond to complaints on time?
RMS-Recovery Management Services, Inc.'s CFPB timely-response rate is 99%. This is considered excellent.
What product generates the most complaints for RMS-Recovery Management Services, Inc.?
"Debt collection" draws more CFPB complaints against RMS-Recovery Management Services, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with RMS-Recovery Management Services, Inc.?
The most common issue reported by consumers about RMS-Recovery Management Services, Inc. is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against RMS-Recovery Management Services, Inc.?
You can file a complaint against RMS-Recovery Management Services, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about RMS-Recovery Management Services, Inc.?
The CFPB has recorded complaints against RMS-Recovery Management Services, Inc. from 34 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.