CFPB Consumer Complaint Profile
RockLoans Holdings LLC
Consumers have filed 130 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 130
- Total complaints
- Mid-range
- 47
- Last 12 months
- 96.9%
- Timely response
- Below median
- 29
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, RockLoans Holdings LLC sits at #1180, with 130 complaints logged. On-time replies land at 96.9%, the 39th percentile for the 100+ complaint peer group.
- #1180
- of 3,843 companies by volume
- 96.9%
- on time (39th pctile)
- Credit reporting or …
- most-complained product
- 29
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
RockLoans Holdings LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
96.9% Around the middle higher than 39% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2017 | 2 |
| 2018 | 3 |
| 2019 | 5 |
| 2020 | 3 |
| 2021 | 12 |
| 2022 | 11 |
| 2023 | 16 |
| 2024 | 28 |
| 2025 | 37 |
| 2026year in progress | 13 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for RockLoans Holdings LLC
130 complaints against RockLoans Holdings LLC appear in the CFPB record, including 47 from the trailing year. The 29 states and territories represented put this footprint in multi-regional territory. "Credit reporting or other personal consumer reports" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Incorrect information on your report" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CFPB-forwarded complaints against RockLoans Holdings LLC draw a 96.9% reply rate inside the Bureau's 15-day window. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Among resolved complaints, the consumer-relief closure rate is 0.8%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does RockLoans Holdings LLC have?
RockLoans Holdings LLC has 130 total consumer complaints filed with the CFPB, with 47 filed in the last 12 months.
Does RockLoans Holdings LLC respond to complaints on time?
CFPB complaints against RockLoans Holdings LLC draw a 96.9% timely-response rate inside the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for RockLoans Holdings LLC?
The most complained-about product for RockLoans Holdings LLC is "Credit reporting or other personal consumer reports." You can view the full product breakdown on this page.
What is the most common complaint issue with RockLoans Holdings LLC?
The most common issue reported by consumers about RockLoans Holdings LLC is "Incorrect information on your report." All complaint issues are listed above with their counts.
How do I file a complaint against RockLoans Holdings LLC?
You can file a complaint against RockLoans Holdings LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about RockLoans Holdings LLC?
Consumers in 29 states and territories have filed complaints about RockLoans Holdings LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Also handles Credit reporting or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does RockLoans Holdings LLC have?
RockLoans Holdings LLC has 130 total consumer complaints filed with the CFPB, with 47 filed in the last 12 months.
Does RockLoans Holdings LLC respond to complaints on time?
CFPB complaints against RockLoans Holdings LLC draw a 96.9% timely-response rate inside the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for RockLoans Holdings LLC?
The most complained-about product for RockLoans Holdings LLC is "Credit reporting or other personal consumer reports." You can view the full product breakdown on this page.
What is the most common complaint issue with RockLoans Holdings LLC?
The most common issue reported by consumers about RockLoans Holdings LLC is "Incorrect information on your report." All complaint issues are listed above with their counts.
How do I file a complaint against RockLoans Holdings LLC?
You can file a complaint against RockLoans Holdings LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about RockLoans Holdings LLC?
Consumers in 29 states and territories have filed complaints about RockLoans Holdings LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.