CFPB Consumer Complaint Profile
Hyundai Capital America
7,228 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-05-15
- 7,228
- Total complaints
- 1,523
- Last 12 months
- 99.3%
- Timely response
- 55
- States affected
The verdict
Hyundai Capital America ranks #82 of 3,848 financial companies by CFPB complaint volume, with 7,228 complaints on record. It answers 99.3% of complaints on time - above the 93% median for companies with 100+ complaints.
- #82
- of 3,848 companies by volume
- 99.3%
- answered on time
- Vehicle loan or lease
- most-complained product
- 55
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 13 |
| 2013 | 47 |
| 2014 | 101 |
| 2015 | 129 |
| 2016 | 145 |
| 2017 | 248 |
| 2018 | 402 |
| 2019 | 331 |
| 2020 | 578 |
| 2021 | 810 |
| 2022 | 833 |
| 2023 | 939 |
| 2024 | 868 |
| 2025 | 1,408 |
| 2026 | 376 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Hyundai Capital America
7,228 complaints against Hyundai Capital America appear in the CFPB record, including 1,523 from the trailing year. The 55 states and territories represented put this footprint in nationwide territory. "Vehicle loan or lease" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Incorrect information on your report," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Hyundai Capital America answers 99.3% of forwarded complaints. That is at or above benchmark levels, a sign the company handles intake and escalation well. The company's response was formally disputed in 21.9% of resolved cases, indicating how frequently the initial fix fell short. 3.2% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Hyundai Capital America have?
Hyundai Capital America has 7,228 total consumer complaints filed with the CFPB, with 1,523 filed in the last 12 months.
Does Hyundai Capital America respond to complaints on time?
Hyundai Capital America has a 99.3% timely response rate to CFPB complaints. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Hyundai Capital America?
Among all products tied to Hyundai Capital America, "Vehicle loan or lease" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Hyundai Capital America?
"Incorrect information on your report" is the single most frequently cited issue in complaints against Hyundai Capital America - see all issues and counts above.
How do I file a complaint against Hyundai Capital America?
You can file a complaint against Hyundai Capital America directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Hyundai Capital America?
Hyundai Capital America has drawn CFPB complaints from 55 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~7,228)
Also handles Vehicle loan or lease
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.