CFPB Consumer Complaint Profile
Rushmore Service Center, LLC
Consumers have filed 65 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 65
- Total complaints
- Mid-range
- 0
- Last 12 months
- 95.4%
- Timely response
- Below median
- 26
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Rushmore Service Center, LLC has accumulated 65 complaints, placing it #1604 by volume. On-time replies land at 95.4%, the 31st percentile for the 100+ complaint peer group.
- #1604
- of 3,843 companies by volume
- 95.4%
- on time (31st pctile)
- Debt collection
- most-complained product
- 26
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Rushmore Service Center, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
95.4% Around the middle higher than 31% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 1 |
| 2014 | 9 |
| 2015 | 9 |
| 2016 | 11 |
| 2017 | 5 |
| 2018 | 3 |
| 2019 | 6 |
| 2020 | 9 |
| 2021 | 8 |
| 2022 | 2 |
| 2024 | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Rushmore Service Center, LLC
Rushmore Service Center, LLC carries 65 complaints in the CFPB's database, 0 of them filed within the past 12 months. Consumers spanning 26 states and territories have weighed in, giving this a multi-regional footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Communication tactics" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Rushmore Service Center, LLC posts a 95.4% reply rate on forwarded complaints. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Resolved cases drew a formal consumer-dispute rate of 31.3% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, the consumer-relief closure rate is 0%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Rushmore Service Center, LLC have?
The CFPB has logged 65 complaints against Rushmore Service Center, LLC to date, of which 0 came in over the last 12 months.
Does Rushmore Service Center, LLC respond to complaints on time?
CFPB complaints against Rushmore Service Center, LLC draw a 95.4% timely-response rate inside the expected window. This is considered excellent.
What product generates the most complaints for Rushmore Service Center, LLC?
Among all products tied to Rushmore Service Center, LLC, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Rushmore Service Center, LLC?
Consumers most often cite "Communication tactics" when complaining about Rushmore Service Center, LLC; the full issue list with counts is above.
How do I file a complaint against Rushmore Service Center, LLC?
You can file a complaint against Rushmore Service Center, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Rushmore Service Center, LLC?
Rushmore Service Center, LLC has drawn CFPB complaints from 26 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Rushmore Service Center, LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (31.3% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Rushmore Service Center, LLC have?
The CFPB has logged 65 complaints against Rushmore Service Center, LLC to date, of which 0 came in over the last 12 months.
Does Rushmore Service Center, LLC respond to complaints on time?
CFPB complaints against Rushmore Service Center, LLC draw a 95.4% timely-response rate inside the expected window. This is considered excellent.
What product generates the most complaints for Rushmore Service Center, LLC?
Among all products tied to Rushmore Service Center, LLC, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Rushmore Service Center, LLC?
Consumers most often cite "Communication tactics" when complaining about Rushmore Service Center, LLC; the full issue list with counts is above.
How do I file a complaint against Rushmore Service Center, LLC?
You can file a complaint against Rushmore Service Center, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Rushmore Service Center, LLC?
Rushmore Service Center, LLC has drawn CFPB complaints from 26 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.