CFPB Consumer Complaint Profile
San Diego County Credit Union
What 216 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 216
- Total complaints
- Above average
- 79
- Last 12 months
- 100%
- Timely response
- Top decile
- 15
- States affected
The verdict
San Diego County Credit Union ranks #879 of 3,843 financial companies by CFPB complaint volume, with 216 complaints on record. It posts a 100% on-time response rate, the 86th percentile among companies with 100+ complaints.
- #879
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Credit reporting or …
- most-complained product
- 15
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
San Diego County Credit Union vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 51 in 2024 to 79 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2022 | 37 |
| 2023 | 29 |
| 2024 | 51 |
| 2025 | 79 |
| 2026year in progress | 20 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for San Diego County Credit Union
216 complaints against San Diego County Credit Union appear in the CFPB record, including 79 from the trailing year. The 15 states and territories represented put this footprint in multi-regional territory. The single largest complaint category is "Credit reporting or other personal consumer reports," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Incorrect information on your report," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, San Diego County Credit Union posts a 100% reply rate on forwarded complaints. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Among resolved complaints, the consumer-relief closure rate is 13.4%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does San Diego County Credit Union have?
The CFPB has logged 216 complaints against San Diego County Credit Union to date, of which 79 came in over the last 12 months.
Does San Diego County Credit Union respond to complaints on time?
San Diego County Credit Union's CFPB timely-response rate is 100%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for San Diego County Credit Union?
"Credit reporting or other personal consumer reports" draws more CFPB complaints against San Diego County Credit Union than any other product - see the full breakdown above.
What is the most common complaint issue with San Diego County Credit Union?
Consumers most often cite "Incorrect information on your report" when complaining about San Diego County Credit Union; the full issue list with counts is above.
How do I file a complaint against San Diego County Credit Union?
You can file a complaint against San Diego County Credit Union directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about San Diego County Credit Union?
San Diego County Credit Union has drawn CFPB complaints from 15 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Also handles Credit reporting or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does San Diego County Credit Union have?
The CFPB has logged 216 complaints against San Diego County Credit Union to date, of which 79 came in over the last 12 months.
Does San Diego County Credit Union respond to complaints on time?
San Diego County Credit Union's CFPB timely-response rate is 100%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for San Diego County Credit Union?
"Credit reporting or other personal consumer reports" draws more CFPB complaints against San Diego County Credit Union than any other product - see the full breakdown above.
What is the most common complaint issue with San Diego County Credit Union?
Consumers most often cite "Incorrect information on your report" when complaining about San Diego County Credit Union; the full issue list with counts is above.
How do I file a complaint against San Diego County Credit Union?
You can file a complaint against San Diego County Credit Union directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about San Diego County Credit Union?
San Diego County Credit Union has drawn CFPB complaints from 15 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.