CFPB Consumer Complaint Profile
Security Service Federal Credit Union
244 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 244
- Total complaints
- Above average
- 91
- Last 12 months
- 100%
- Timely response
- Top decile
- 20
- States affected
The verdict
Security Service Federal Credit Union ranks #800 of 3,843 financial companies by CFPB complaint volume, with 244 complaints on record. On-time replies land at 100%, the 86th percentile for the 100+ complaint peer group.
- #800
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Credit reporting or …
- most-complained product
- 20
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Security Service Federal Credit Union vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 55 in 2024 to 79 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2022 | 30 |
| 2023 | 56 |
| 2024 | 55 |
| 2025 | 79 |
| 2026year in progress | 24 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Security Service Federal Credit Union
Security Service Federal Credit Union carries 244 complaints in the CFPB's database, 91 of them filed within the past 12 months. Consumers spanning 20 states and territories have weighed in, giving this a multi-regional footprint. "Credit reporting or other personal consumer reports" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Managing an account" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Security Service Federal Credit Union's timely response rate stands at 100%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 18.4% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Security Service Federal Credit Union have?
244 complaints have been filed against Security Service Federal Credit Union with the CFPB overall - 91 of them in the past year.
Does Security Service Federal Credit Union respond to complaints on time?
Security Service Federal Credit Union's CFPB timely-response rate is 100%. That is a strong response record by CFPB standards.
What product generates the most complaints for Security Service Federal Credit Union?
"Credit reporting or other personal consumer reports" draws more CFPB complaints against Security Service Federal Credit Union than any other product - see the full breakdown above.
What is the most common complaint issue with Security Service Federal Credit Union?
Consumers most often cite "Managing an account" when complaining about Security Service Federal Credit Union; the full issue list with counts is above.
How do I file a complaint against Security Service Federal Credit Union?
You can file a complaint against Security Service Federal Credit Union directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Security Service Federal Credit Union?
Consumers in 20 states and territories have filed complaints about Security Service Federal Credit Union with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Also handles Credit reporting or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Security Service Federal Credit Union have?
244 complaints have been filed against Security Service Federal Credit Union with the CFPB overall - 91 of them in the past year.
Does Security Service Federal Credit Union respond to complaints on time?
Security Service Federal Credit Union's CFPB timely-response rate is 100%. That is a strong response record by CFPB standards.
What product generates the most complaints for Security Service Federal Credit Union?
"Credit reporting or other personal consumer reports" draws more CFPB complaints against Security Service Federal Credit Union than any other product - see the full breakdown above.
What is the most common complaint issue with Security Service Federal Credit Union?
Consumers most often cite "Managing an account" when complaining about Security Service Federal Credit Union; the full issue list with counts is above.
How do I file a complaint against Security Service Federal Credit Union?
You can file a complaint against Security Service Federal Credit Union directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Security Service Federal Credit Union?
Consumers in 20 states and territories have filed complaints about Security Service Federal Credit Union with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.