CFPB Consumer Complaint Profile
Shapeshift Ag
Behind the 10 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 10
- Total complaints
- Below average
- 0
- Last 12 months
- 50%
- Timely response
- Bottom decile
- 9
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Shapeshift Ag has accumulated 10 complaints, placing it #3715 by volume. On-time replies land at 50%, the 3rd percentile for the 100+ complaint peer group.
- #3715
- of 3,843 companies by volume
- 50%
- on time (3rd pctile)
- Money transfer, virt…
- most-complained product
- 9
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Shapeshift Ag vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
50% Among the lowest higher than 3% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2017 | 2 |
| 2018 | 7 |
| 2021 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Shapeshift Ag
10 complaints against Shapeshift Ag appear in the CFPB record, including 0 from the trailing year. The 9 states and territories represented put this footprint in geographically concentrated territory. No product draws more complaints than "Money transfer, virtual currency, or money service," which sits at the top of the product breakdown. The specific issue named most within that category is "Money was not available when promised," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against Shapeshift Ag draw a 50% reply rate inside the Bureau's 15-day window. That is well below the 95% industry benchmark and is a material red flag, late or missing responses are one of the strongest predictors of CFPB supervisory interest. Among resolved complaints, the consumer-relief closure rate is 10%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Shapeshift Ag have?
Shapeshift Ag has 10 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Shapeshift Ag respond to complaints on time?
Shapeshift Ag's CFPB timely-response rate is 50%. This is below the typical industry benchmark of 95%.
What product generates the most complaints for Shapeshift Ag?
Among all products tied to Shapeshift Ag, "Money transfer, virtual currency, or money service" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Shapeshift Ag?
Consumers most often cite "Money was not available when promised" when complaining about Shapeshift Ag; the full issue list with counts is above.
How do I file a complaint against Shapeshift Ag?
You can file a complaint against Shapeshift Ag directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Shapeshift Ag?
Shapeshift Ag has drawn CFPB complaints from 9 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Also handles Money transfer, virtual currency, or money service
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Shapeshift Ag have?
Shapeshift Ag has 10 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Shapeshift Ag respond to complaints on time?
Shapeshift Ag's CFPB timely-response rate is 50%. This is below the typical industry benchmark of 95%.
What product generates the most complaints for Shapeshift Ag?
Among all products tied to Shapeshift Ag, "Money transfer, virtual currency, or money service" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Shapeshift Ag?
Consumers most often cite "Money was not available when promised" when complaining about Shapeshift Ag; the full issue list with counts is above.
How do I file a complaint against Shapeshift Ag?
You can file a complaint against Shapeshift Ag directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Shapeshift Ag?
Shapeshift Ag has drawn CFPB complaints from 9 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.