CFPB Consumer Complaint Profile

ShoulderTap Technologies, Inc. d/b/a Fizz

What 31 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.

Reviewed byPlaincredit Editorial, Consumer Credit Editorial Team · June 18, 2026

31
Total complaints: 31
Last 12 months: 100%
Timely response: 11
States affected

The verdict

ShoulderTap Technologies, Inc. d/b/a Fizz ranks #2307 of 3,848 financial companies by CFPB complaint volume, with 31 complaints on record. It answers 100% of complaints on time — above the 93% median for companies with 100+ complaints.

#2307
of 3,848 companies by volume: 100%
answered on time: Credit card
most-complained product: 11
states with complaints

ShoulderTap Technologies, Inc. d/b/a Fizz timely response rate 100.0%

Industry benchmark

Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.

Complaints by Product

Credit card — General-purpose credit card or charge card 15

Credit reporting or other personal consumer reports — Credit reporting 7

Debt collection — Credit card debt 4

Debt or credit management — Debt settlement 2

Checking or savings account — Checking account 1

Prepaid card — General-purpose prepaid card 1

Money transfer, virtual currency, or money service — Mobile or digital wallet 1

Top Issues

1.Incorrect information on your report 9

2.Problem when making payments 5

3.Took or threatened to take negative or legal action 3

4.Getting a credit card 2

5.Closing your account 2

6.Problem with a purchase shown on your statement 2

7.Other features, terms, or problems 1

8.Confusing or missing disclosures 1

9.Struggling to pay your bill 1

10.Problem with a lender or other company charging your account 1

Complaints by Year

Year	Complaints
2025	18
2026	13

Complaints by State (Top 15)

California 12

Texas 6

Pennsylvania 2

South Carolina 2

North Carolina 2

Georgia 2

Michigan 1

Nevada 1

Alabama 1

Indiana 1

Colorado 1

Company Responses

Closed with explanation 31

What the CFPB Complaint Record Shows for ShoulderTap Technologies, Inc. d/b/a Fizz

The CFPB Consumer Complaint Database has logged 31 complaints against ShoulderTap Technologies, Inc. d/b/a Fizz overall, with 31 of those filed in the trailing 12 months. Reports have come from consumers in 11 states and territories, making this a geographically concentrated complaint footprint. The single largest complaint category is "Credit card," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Incorrect information on your report" — a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.

ShoulderTap Technologies, Inc. d/b/a Fizz's timely response rate stands at 100%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Of complaints that were resolved, 0% closed with some form of monetary or non-monetary relief to the consumer.

Complaint counts alone do not tell the full story — larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.

Frequently Asked Questions

How many CFPB complaints does ShoulderTap Technologies, Inc. d/b/a Fizz have?

ShoulderTap Technologies, Inc. d/b/a Fizz has 31 total consumer complaints filed with the CFPB, with 31 filed in the last 12 months.

Does ShoulderTap Technologies, Inc. d/b/a Fizz respond to complaints on time?

ShoulderTap Technologies, Inc. d/b/a Fizz has a 100% timely response rate to CFPB complaints. This is considered excellent.

What product generates the most complaints for ShoulderTap Technologies, Inc. d/b/a Fizz?

The most complained-about product for ShoulderTap Technologies, Inc. d/b/a Fizz is "Credit card." You can view the full product breakdown on this page.

What is the most common complaint issue with ShoulderTap Technologies, Inc. d/b/a Fizz?

The most common issue reported by consumers about ShoulderTap Technologies, Inc. d/b/a Fizz is "Incorrect information on your report." All complaint issues are listed above with their counts.

How do I file a complaint against ShoulderTap Technologies, Inc. d/b/a Fizz?

You can file a complaint against ShoulderTap Technologies, Inc. d/b/a Fizz directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

In how many states have consumers complained about ShoulderTap Technologies, Inc. d/b/a Fizz?

Consumers in 11 states and territories have filed complaints about ShoulderTap Technologies, Inc. d/b/a Fizz with the CFPB.

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Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026

Read our methodology — how this data is sourced, computed, and verified.

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