CFPB Consumer Complaint Profile

Simon's Agency, Inc.

What 469 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.

Data updated 2026-05-15

469
Total complaints
24
Last 12 months
90.4%
Timely response
28
States affected

The verdict

469 CFPB complaints put Simon's Agency, Inc. at #529 out of 3,848 financial companies ranked by complaint volume. It answers 90.4% of complaints on time - below the 93% median for companies with 100+ complaints.

#529
of 3,848 companies by volume
90.4%
answered on time
Debt collection
most-complained product
28
states with complaints
Simon's Agency, Inc. timely response rate 90.4%
Industry benchmark

Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.

Reading this profile

Complaints by Product

Debt collection - Medical debt 193
Debt collection - I do not know 74
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting 60
Debt collection - Medical 56
Debt collection - Other debt 40
Debt collection - Credit card debt 19
Debt collection - Other (i.e. phone, health club, etc.) 13
Credit reporting or other personal consumer reports - Credit reporting 9
Debt collection - Private student loan debt 1
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report 1

Top Issues

1.Attempts to collect debt not owed 155
2.Written notification about debt 103
3.Incorrect information on your report 35
4.Communication tactics 32
5.Cont'd attempts collect debt not owed 30
6.Took or threatened to take negative or legal action 26
7.False statements or representation 24
8.Disclosure verification of debt 23
9.Problem with a credit reporting company's investigation into an existing problem 17
10.Improper use of your report 16

Complaints by Year

Year Complaints
2015 12
2016 48
2017 42
2018 62
2019 48
2020 65
2021 79
2022 33
2023 27
2024 22
2025 26
2026 5

Complaints by State (Top 15)

New Jersey 171
New York 139
Pennsylvania 71
Florida 16
North Carolina 14
Delaware 8
Ohio 6
California 5
Maryland 4
Georgia 3
Washington 3
Virginia 3
Texas 3
South Carolina 2
Louisiana 2

Company Responses

Closed with explanation 462
Closed 6
Untimely response 1

What the CFPB Complaint Record Shows for Simon's Agency, Inc.

469 complaints against Simon's Agency, Inc. appear in the CFPB record, including 24 from the trailing year. The 28 states and territories represented put this footprint in multi-regional territory. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.

Simon's Agency, Inc.'s timely response rate stands at 90.4%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. The company's response was formally disputed in 37.3% of resolved cases, indicating how frequently the initial fix fell short. Of complaints that were resolved, 0% closed with some form of monetary or non-monetary relief to the consumer.

How to read complaint counts

Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.

Frequently Asked Questions

How many CFPB complaints does Simon's Agency, Inc. have?

Simon's Agency, Inc. has 469 total consumer complaints filed with the CFPB, with 24 filed in the last 12 months.

Does Simon's Agency, Inc. respond to complaints on time?

Simon's Agency, Inc. has a 90.4% timely response rate to CFPB complaints.

What product generates the most complaints for Simon's Agency, Inc.?

Among all products tied to Simon's Agency, Inc., "Debt collection" accounts for the largest share of complaints (full breakdown above).

What is the most common complaint issue with Simon's Agency, Inc.?

Consumers most often cite "Attempts to collect debt not owed" when complaining about Simon's Agency, Inc.; the full issue list with counts is above.

How do I file a complaint against Simon's Agency, Inc.?

You can file a complaint against Simon's Agency, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

In how many states have consumers complained about Simon's Agency, Inc.?

Simon's Agency, Inc. has drawn CFPB complaints from 28 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.

Similar Companies

Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026

Read our methodology - how this data is sourced, computed, and verified.