CFPB Consumer Complaint Profile
Smith & Smith Investors LTD
22 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 22
- Total complaints
- Mid-range
- 4
- Last 12 months
- 90.9%
- Timely response
- Bottom quartile
- 6
- States affected
The verdict
Smith & Smith Investors LTD ranks #2732 of 3,843 financial companies by CFPB complaint volume, with 22 complaints on record. It posts a 90.9% on-time response rate, the 19th percentile among companies with 100+ complaints.
- #2732
- of 3,843 companies by volume
- 90.9%
- on time (19th pctile)
- Debt collection
- most-complained product
- 6
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Smith & Smith Investors LTD vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
90.9% Among the lowest higher than 19% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 1 |
| 2016 | 1 |
| 2017 | 1 |
| 2018 | 2 |
| 2019 | 3 |
| 2020 | 1 |
| 2021 | 2 |
| 2022 | 4 |
| 2024 | 3 |
| 2025 | 3 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Smith & Smith Investors LTD
The CFPB Consumer Complaint Database has logged 22 complaints against Smith & Smith Investors LTD overall, with 4 of those filed in the trailing 12 months. Reports have come from consumers in 6 states and territories, making this a geographically concentrated complaint footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CFPB-forwarded complaints against Smith & Smith Investors LTD draw a 90.9% reply rate inside the Bureau's 15-day window. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. Resolved cases drew a formal consumer-dispute rate of 0% - a rough measure of how often the first resolution missed the mark. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 9.1% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Smith & Smith Investors LTD have?
22 complaints have been filed against Smith & Smith Investors LTD with the CFPB overall - 4 of them in the past year.
Does Smith & Smith Investors LTD respond to complaints on time?
CFPB complaints against Smith & Smith Investors LTD draw a 90.9% timely-response rate inside the expected window.
What product generates the most complaints for Smith & Smith Investors LTD?
The most complained-about product for Smith & Smith Investors LTD is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Smith & Smith Investors LTD?
The most common issue reported by consumers about Smith & Smith Investors LTD is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against Smith & Smith Investors LTD?
You can file a complaint against Smith & Smith Investors LTD directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Smith & Smith Investors LTD?
Smith & Smith Investors LTD has drawn CFPB complaints from 6 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Smith & Smith Investors LTD: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Smith & Smith Investors LTD have?
22 complaints have been filed against Smith & Smith Investors LTD with the CFPB overall - 4 of them in the past year.
Does Smith & Smith Investors LTD respond to complaints on time?
CFPB complaints against Smith & Smith Investors LTD draw a 90.9% timely-response rate inside the expected window.
What product generates the most complaints for Smith & Smith Investors LTD?
The most complained-about product for Smith & Smith Investors LTD is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Smith & Smith Investors LTD?
The most common issue reported by consumers about Smith & Smith Investors LTD is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against Smith & Smith Investors LTD?
You can file a complaint against Smith & Smith Investors LTD directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Smith & Smith Investors LTD?
Smith & Smith Investors LTD has drawn CFPB complaints from 6 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.