CFPB Consumer Complaint Profile
Springer Collections Inc.
23 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 23
- Total complaints
- Mid-range
- 0
- Last 12 months
- 69.6%
- Timely response
- Bottom decile
- 6
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Springer Collections Inc. has accumulated 23 complaints, placing it #2678 by volume. On-time replies land at 69.6%, the 6th percentile for the 100+ complaint peer group.
- #2678
- of 3,843 companies by volume
- 69.6%
- on time (6th pctile)
- Debt collection
- most-complained product
- 6
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Springer Collections Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
69.6% Among the lowest higher than 6% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 4 |
| 2016 | 4 |
| 2017 | 4 |
| 2018 | 2 |
| 2019 | 2 |
| 2020 | 5 |
| 2021 | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Springer Collections Inc.
23 complaints against Springer Collections Inc. appear in the CFPB record, including 0 from the trailing year. The 6 states and territories represented put this footprint in geographically concentrated territory. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Springer Collections Inc. posts a 69.6% reply rate on forwarded complaints. That trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. Resolved cases drew a formal consumer-dispute rate of 22.2% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 4.3% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Springer Collections Inc. have?
The CFPB has logged 23 complaints against Springer Collections Inc. to date, of which 0 came in over the last 12 months.
Does Springer Collections Inc. respond to complaints on time?
Springer Collections Inc. has a 69.6% timely response rate to CFPB complaints. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for Springer Collections Inc.?
"Debt collection" draws more CFPB complaints against Springer Collections Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Springer Collections Inc.?
Consumers most often cite "Attempts to collect debt not owed" when complaining about Springer Collections Inc.; the full issue list with counts is above.
How do I file a complaint against Springer Collections Inc.?
You can file a complaint against Springer Collections Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Springer Collections Inc.?
The CFPB has recorded complaints against Springer Collections Inc. from 6 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Springer Collections Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (22.2% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Springer Collections Inc. have?
The CFPB has logged 23 complaints against Springer Collections Inc. to date, of which 0 came in over the last 12 months.
Does Springer Collections Inc. respond to complaints on time?
Springer Collections Inc. has a 69.6% timely response rate to CFPB complaints. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for Springer Collections Inc.?
"Debt collection" draws more CFPB complaints against Springer Collections Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Springer Collections Inc.?
Consumers most often cite "Attempts to collect debt not owed" when complaining about Springer Collections Inc.; the full issue list with counts is above.
How do I file a complaint against Springer Collections Inc.?
You can file a complaint against Springer Collections Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Springer Collections Inc.?
The CFPB has recorded complaints against Springer Collections Inc. from 6 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.