CFPB Consumer Complaint Profile
Sunnova Energy Corporation
Behind the 115 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 115
- Total complaints
- Mid-range
- 78
- Last 12 months
- 27.8%
- Timely response
- Bottom decile
- 22
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Sunnova Energy Corporation has accumulated 115 complaints, placing it #1251 by volume. Its on-time response rate is 27.8%, the 1st percentile among companies with 100+ complaints.
- #1251
- of 3,843 companies by volume
- 27.8%
- on time (1st pctile)
- Payday loan, title l…
- most-complained product
- 22
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Sunnova Energy Corporation vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
27.8% Among the lowest higher than 1% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 29 in 2024 to 82 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2023 | 4 |
| 2024 | 29 |
| 2025 | 82 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Sunnova Energy Corporation
The CFPB Consumer Complaint Database has logged 115 complaints against Sunnova Energy Corporation overall, with 78 of those filed in the trailing 12 months. Reports have come from consumers in 22 states and territories, making this a multi-regional complaint footprint. "Payday loan, title loan, personal loan, or advance loan" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Incorrect information on your report" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against Sunnova Energy Corporation draw a 27.8% reply rate inside the Bureau's 15-day window. That is far under the 95% benchmark - a material red flag, since late or missing responses are among the strongest predictors of CFPB supervisory interest. Among resolved complaints, 0.9% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Sunnova Energy Corporation have?
115 complaints have been filed against Sunnova Energy Corporation with the CFPB overall - 78 of them in the past year.
Does Sunnova Energy Corporation respond to complaints on time?
Sunnova Energy Corporation's CFPB timely-response rate is 27.8%. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for Sunnova Energy Corporation?
"Payday loan, title loan, personal loan, or advance loan" draws more CFPB complaints against Sunnova Energy Corporation than any other product - see the full breakdown above.
What is the most common complaint issue with Sunnova Energy Corporation?
Consumers most often cite "Incorrect information on your report" when complaining about Sunnova Energy Corporation; the full issue list with counts is above.
How do I file a complaint against Sunnova Energy Corporation?
You can file a complaint against Sunnova Energy Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Sunnova Energy Corporation?
Consumers in 22 states and territories have filed complaints about Sunnova Energy Corporation with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Also handles Payday loan, title loan, personal loan, or advance loan
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.