CFPB Consumer Complaint Profile
Sunnova Energy Corporation
What 115 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
- 115
- Total complaints
- 78
- Last 12 months
- 27.8%
- Timely response
- 22
- States affected
The verdict
Sunnova Energy Corporation ranks #1253 of 3,848 financial companies by CFPB complaint volume, with 115 complaints on record. It answers 27.8% of complaints on time — below the 93% median for companies with 100+ complaints.
- #1253
- of 3,848 companies by volume
- 27.8%
- answered on time
- Payday loan, title l…
- most-complained product
- 22
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2023 | 4 |
| 2024 | 29 |
| 2025 | 82 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Sunnova Energy Corporation
The CFPB Consumer Complaint Database has logged 115 complaints against Sunnova Energy Corporation overall, with 78 of those filed in the trailing 12 months. Reports have come from consumers in 22 states and territories, making this a multi-regional complaint footprint. The single largest complaint category is "Payday loan, title loan, personal loan, or advance loan," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Incorrect information on your report" — a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Sunnova Energy Corporation's timely response rate stands at 27.8%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is well below the 95% industry benchmark and is a material red flag — late or missing responses are one of the strongest predictors of CFPB supervisory interest. Of complaints that were resolved, 0.9% closed with some form of monetary or non-monetary relief to the consumer.
Complaint counts alone do not tell the full story — larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Sunnova Energy Corporation have?
Sunnova Energy Corporation has 115 total consumer complaints filed with the CFPB, with 78 filed in the last 12 months.
Does Sunnova Energy Corporation respond to complaints on time?
Sunnova Energy Corporation has a 27.8% timely response rate to CFPB complaints. This is below the typical industry benchmark of 95%.
What product generates the most complaints for Sunnova Energy Corporation?
The most complained-about product for Sunnova Energy Corporation is "Payday loan, title loan, personal loan, or advance loan." You can view the full product breakdown on this page.
What is the most common complaint issue with Sunnova Energy Corporation?
The most common issue reported by consumers about Sunnova Energy Corporation is "Incorrect information on your report." All complaint issues are listed above with their counts.
How do I file a complaint against Sunnova Energy Corporation?
You can file a complaint against Sunnova Energy Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Sunnova Energy Corporation?
Consumers in 22 states and territories have filed complaints about Sunnova Energy Corporation with the CFPB.
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Related Data
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology — how this data is sourced, computed, and verified.