CFPB Consumer Complaint Profile
Sunset Management, Inc
Behind the 238 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 238
- Total complaints
- Above average
- 77
- Last 12 months
- 100%
- Timely response
- Top decile
- 13
- States affected
The verdict
Sunset Management, Inc ranks #811 of 3,843 financial companies by CFPB complaint volume, with 238 complaints on record. On-time replies land at 100%, the 86th percentile for the 100+ complaint peer group.
- #811
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Credit reporting or …
- most-complained product
- 13
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Sunset Management, Inc vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 36 in 2024 to 66 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 2 |
| 2015 | 7 |
| 2016 | 6 |
| 2017 | 5 |
| 2018 | 10 |
| 2019 | 4 |
| 2020 | 12 |
| 2021 | 20 |
| 2022 | 23 |
| 2023 | 25 |
| 2024 | 36 |
| 2025 | 66 |
| 2026year in progress | 22 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Sunset Management, Inc
The CFPB Consumer Complaint Database has logged 238 complaints against Sunset Management, Inc overall, with 77 of those filed in the trailing 12 months. Reports have come from consumers in 13 states and territories, making this a geographically concentrated complaint footprint. The single largest complaint category is "Credit reporting or other personal consumer reports," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Incorrect information on your report," a reasonable starting point for understanding recurring friction.
Sunset Management, Inc's timely response rate stands at 100%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. The company's response carried a 20% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0.4% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Sunset Management, Inc have?
The CFPB has logged 238 complaints against Sunset Management, Inc to date, of which 77 came in over the last 12 months.
Does Sunset Management, Inc respond to complaints on time?
CFPB complaints against Sunset Management, Inc draw a 100% timely-response rate inside the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for Sunset Management, Inc?
"Credit reporting or other personal consumer reports" draws more CFPB complaints against Sunset Management, Inc than any other product - see the full breakdown above.
What is the most common complaint issue with Sunset Management, Inc?
"Incorrect information on your report" is the single most frequently cited issue in complaints against Sunset Management, Inc - see all issues and counts above.
How do I file a complaint against Sunset Management, Inc?
You can file a complaint against Sunset Management, Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Sunset Management, Inc?
The CFPB has recorded complaints against Sunset Management, Inc from 13 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Sunset Management, Inc: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (20% here).
Also handles Credit reporting or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Sunset Management, Inc have?
The CFPB has logged 238 complaints against Sunset Management, Inc to date, of which 77 came in over the last 12 months.
Does Sunset Management, Inc respond to complaints on time?
CFPB complaints against Sunset Management, Inc draw a 100% timely-response rate inside the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for Sunset Management, Inc?
"Credit reporting or other personal consumer reports" draws more CFPB complaints against Sunset Management, Inc than any other product - see the full breakdown above.
What is the most common complaint issue with Sunset Management, Inc?
"Incorrect information on your report" is the single most frequently cited issue in complaints against Sunset Management, Inc - see all issues and counts above.
How do I file a complaint against Sunset Management, Inc?
You can file a complaint against Sunset Management, Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Sunset Management, Inc?
The CFPB has recorded complaints against Sunset Management, Inc from 13 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.