CFPB Consumer Complaint Profile
The Aligned Company DBA Extra
148 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 148
- Total complaints
- Mid-range
- 44
- Last 12 months
- 99.3%
- Timely response
- Above median
- 30
- States affected
The verdict
148 CFPB complaints put The Aligned Company DBA Extra at #1102 out of 3,843 financial companies ranked by complaint volume. On-time replies land at 99.3%, the 66th percentile for the 100+ complaint peer group.
- #1102
- of 3,843 companies by volume
- 99.3%
- on time (66th pctile)
- Credit reporting or …
- most-complained product
- 30
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
The Aligned Company DBA Extra vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.3% Higher than most higher than 66% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2021 | 3 |
| 2022 | 14 |
| 2023 | 32 |
| 2024 | 40 |
| 2025 | 45 |
| 2026year in progress | 14 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for The Aligned Company DBA Extra
The CFPB Consumer Complaint Database has logged 148 complaints against The Aligned Company DBA Extra overall, with 44 of those filed in the trailing 12 months. Reports have come from consumers in 30 states and territories, making this a multi-regional complaint footprint. The single largest complaint category is "Credit reporting or other personal consumer reports," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Incorrect information on your report," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against The Aligned Company DBA Extra draw a 99.3% reply rate inside the Bureau's 15-day window. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Among resolved complaints, 0.7% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does The Aligned Company DBA Extra have?
The Aligned Company DBA Extra has 148 total consumer complaints filed with the CFPB, with 44 filed in the last 12 months.
Does The Aligned Company DBA Extra respond to complaints on time?
CFPB complaints against The Aligned Company DBA Extra draw a 99.3% timely-response rate inside the expected window. This is considered excellent.
What product generates the most complaints for The Aligned Company DBA Extra?
Among all products tied to The Aligned Company DBA Extra, "Credit reporting or other personal consumer reports" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with The Aligned Company DBA Extra?
Consumers most often cite "Incorrect information on your report" when complaining about The Aligned Company DBA Extra; the full issue list with counts is above.
How do I file a complaint against The Aligned Company DBA Extra?
You can file a complaint against The Aligned Company DBA Extra directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about The Aligned Company DBA Extra?
The CFPB has recorded complaints against The Aligned Company DBA Extra from 30 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Also handles Credit reporting or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does The Aligned Company DBA Extra have?
The Aligned Company DBA Extra has 148 total consumer complaints filed with the CFPB, with 44 filed in the last 12 months.
Does The Aligned Company DBA Extra respond to complaints on time?
CFPB complaints against The Aligned Company DBA Extra draw a 99.3% timely-response rate inside the expected window. This is considered excellent.
What product generates the most complaints for The Aligned Company DBA Extra?
Among all products tied to The Aligned Company DBA Extra, "Credit reporting or other personal consumer reports" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with The Aligned Company DBA Extra?
Consumers most often cite "Incorrect information on your report" when complaining about The Aligned Company DBA Extra; the full issue list with counts is above.
How do I file a complaint against The Aligned Company DBA Extra?
You can file a complaint against The Aligned Company DBA Extra directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about The Aligned Company DBA Extra?
The CFPB has recorded complaints against The Aligned Company DBA Extra from 30 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.