CFPB Consumer Complaint Profile
The CFM Group
What 20 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 20
- Total complaints
- Mid-range
- 1
- Last 12 months
- 35%
- Timely response
- Bottom decile
- 12
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, The CFM Group sits at #2861, with 20 complaints logged. Its on-time response rate is 35%, the 2nd percentile among companies with 100+ complaints.
- #2861
- of 3,843 companies by volume
- 35%
- on time (2nd pctile)
- Debt collection
- most-complained product
- 12
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
The CFM Group vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
35% Among the lowest higher than 2% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2016 | 2 |
| 2017 | 7 |
| 2018 | 5 |
| 2019 | 2 |
| 2020 | 1 |
| 2022 | 1 |
| 2025 | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for The CFM Group
The CFPB Consumer Complaint Database has logged 20 complaints against The CFM Group overall, with 1 of those filed in the trailing 12 months. Reports have come from consumers in 12 states and territories, making this a geographically concentrated complaint footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against The CFM Group draw a 35% reply rate inside the Bureau's 15-day window. That is far under the 95% benchmark - a material red flag, since late or missing responses are among the strongest predictors of CFPB supervisory interest. Consumers formally disputed the company's response at a 0% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, 5% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does The CFM Group have?
20 complaints have been filed against The CFM Group with the CFPB overall - 1 of them in the past year.
Does The CFM Group respond to complaints on time?
The CFM Group's CFPB timely-response rate is 35%. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for The CFM Group?
The most complained-about product for The CFM Group is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with The CFM Group?
Consumers most often cite "Attempts to collect debt not owed" when complaining about The CFM Group; the full issue list with counts is above.
How do I file a complaint against The CFM Group?
You can file a complaint against The CFM Group directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about The CFM Group?
Consumers in 12 states and territories have filed complaints about The CFM Group with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for The CFM Group: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does The CFM Group have?
20 complaints have been filed against The CFM Group with the CFPB overall - 1 of them in the past year.
Does The CFM Group respond to complaints on time?
The CFM Group's CFPB timely-response rate is 35%. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for The CFM Group?
The most complained-about product for The CFM Group is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with The CFM Group?
Consumers most often cite "Attempts to collect debt not owed" when complaining about The CFM Group; the full issue list with counts is above.
How do I file a complaint against The CFM Group?
You can file a complaint against The CFM Group directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about The CFM Group?
Consumers in 12 states and territories have filed complaints about The CFM Group with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.