CFPB Consumer Complaint Profile
The Collection Connection
Behind the 29 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 29
- Total complaints
- Mid-range
- 0
- Last 12 months
- 82.8%
- Timely response
- Bottom quartile
- 6
- States affected
The verdict
The Collection Connection ranks #2382 of 3,843 financial companies by CFPB complaint volume, with 29 complaints on record. On-time replies land at 82.8%, the 11th percentile for the 100+ complaint peer group.
- #2382
- of 3,843 companies by volume
- 82.8%
- on time (11th pctile)
- Debt collection
- most-complained product
- 6
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
The Collection Connection vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
82.8% Among the lowest higher than 11% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 6 |
| 2016 | 6 |
| 2017 | 3 |
| 2018 | 1 |
| 2019 | 2 |
| 2020 | 1 |
| 2021 | 6 |
| 2022 | 4 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for The Collection Connection
29 complaints against The Collection Connection appear in the CFPB record, including 0 from the trailing year. The 6 states and territories represented put this footprint in geographically concentrated territory. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, The Collection Connection posts a 82.8% reply rate on forwarded complaints. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. Resolved cases drew a formal consumer-dispute rate of 16.7% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 3.4% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does The Collection Connection have?
The Collection Connection has 29 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does The Collection Connection respond to complaints on time?
CFPB complaints against The Collection Connection draw a 82.8% timely-response rate inside the expected window.
What product generates the most complaints for The Collection Connection?
"Debt collection" draws more CFPB complaints against The Collection Connection than any other product - see the full breakdown above.
What is the most common complaint issue with The Collection Connection?
The most common issue reported by consumers about The Collection Connection is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against The Collection Connection?
You can file a complaint against The Collection Connection directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about The Collection Connection?
Consumers in 6 states and territories have filed complaints about The Collection Connection with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for The Collection Connection: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (16.7% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does The Collection Connection have?
The Collection Connection has 29 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does The Collection Connection respond to complaints on time?
CFPB complaints against The Collection Connection draw a 82.8% timely-response rate inside the expected window.
What product generates the most complaints for The Collection Connection?
"Debt collection" draws more CFPB complaints against The Collection Connection than any other product - see the full breakdown above.
What is the most common complaint issue with The Collection Connection?
The most common issue reported by consumers about The Collection Connection is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against The Collection Connection?
You can file a complaint against The Collection Connection directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about The Collection Connection?
Consumers in 6 states and territories have filed complaints about The Collection Connection with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.