CFPB Consumer Complaint Profile
The Minacs Group (USA) Inc.
What 19 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 19
- Total complaints
- Below average
- 0
- Last 12 months
- 73.7%
- Timely response
- Bottom decile
- 16
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, The Minacs Group (USA) Inc. has accumulated 19 complaints, placing it #2935 by volume. On-time replies land at 73.7%, the 7th percentile for the 100+ complaint peer group.
- #2935
- of 3,843 companies by volume
- 73.7%
- on time (7th pctile)
- Debt collection
- most-complained product
- 16
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
The Minacs Group (USA) Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
73.7% Among the lowest higher than 7% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 8 |
| 2014 | 11 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for The Minacs Group (USA) Inc.
The Minacs Group (USA) Inc. carries 19 complaints in the CFPB's database, 0 of them filed within the past 12 months. Consumers spanning 16 states and territories have weighed in, giving this a multi-regional footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Cont'd attempts collect debt not owed," a reasonable starting point for understanding recurring friction.
The Minacs Group (USA) Inc.'s timely response rate stands at 73.7%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. Consumers formally disputed the company's response at a 21.1% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 5.3% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does The Minacs Group (USA) Inc. have?
The CFPB has logged 19 complaints against The Minacs Group (USA) Inc. to date, of which 0 came in over the last 12 months.
Does The Minacs Group (USA) Inc. respond to complaints on time?
CFPB complaints against The Minacs Group (USA) Inc. draw a 73.7% timely-response rate inside the expected window. This is below the typical industry benchmark of 95%.
What product generates the most complaints for The Minacs Group (USA) Inc.?
"Debt collection" draws more CFPB complaints against The Minacs Group (USA) Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with The Minacs Group (USA) Inc.?
The most common issue reported by consumers about The Minacs Group (USA) Inc. is "Cont'd attempts collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against The Minacs Group (USA) Inc.?
You can file a complaint against The Minacs Group (USA) Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about The Minacs Group (USA) Inc.?
Consumers in 16 states and territories have filed complaints about The Minacs Group (USA) Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for The Minacs Group (USA) Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (21.1% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does The Minacs Group (USA) Inc. have?
The CFPB has logged 19 complaints against The Minacs Group (USA) Inc. to date, of which 0 came in over the last 12 months.
Does The Minacs Group (USA) Inc. respond to complaints on time?
CFPB complaints against The Minacs Group (USA) Inc. draw a 73.7% timely-response rate inside the expected window. This is below the typical industry benchmark of 95%.
What product generates the most complaints for The Minacs Group (USA) Inc.?
"Debt collection" draws more CFPB complaints against The Minacs Group (USA) Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with The Minacs Group (USA) Inc.?
The most common issue reported by consumers about The Minacs Group (USA) Inc. is "Cont'd attempts collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against The Minacs Group (USA) Inc.?
You can file a complaint against The Minacs Group (USA) Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about The Minacs Group (USA) Inc.?
Consumers in 16 states and territories have filed complaints about The Minacs Group (USA) Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.