CFPB Consumer Complaint Profile
Thunderbird Collection Specialists, Inc.
Behind the 203 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-05-15
- 203
- Total complaints
- 7
- Last 12 months
- 85.7%
- Timely response
- 20
- States affected
The verdict
203 CFPB complaints put Thunderbird Collection Specialists, Inc. at #920 out of 3,848 financial companies ranked by complaint volume. 85.7% of its complaints get an on-time reply, falling short of the 93% median for the 100+ complaint peer group.
- #920
- of 3,848 companies by volume
- 85.7%
- answered on time
- Debt collection
- most-complained product
- 20
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 18 |
| 2015 | 19 |
| 2016 | 16 |
| 2017 | 26 |
| 2018 | 15 |
| 2019 | 19 |
| 2020 | 11 |
| 2021 | 19 |
| 2022 | 19 |
| 2023 | 7 |
| 2024 | 18 |
| 2025 | 16 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Thunderbird Collection Specialists, Inc.
203 complaints against Thunderbird Collection Specialists, Inc. appear in the CFPB record, including 7 from the trailing year. The 20 states and territories represented put this footprint in multi-regional territory. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. The specific issue named most within that category is "Communication tactics," a reasonable starting point for understanding recurring friction.
85.7% of CFPB-forwarded complaints against Thunderbird Collection Specialists, Inc. get a reply inside the Bureau's 15-day window. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. Consumers formally disputed the company's response in 27.4% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. 0.5% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Thunderbird Collection Specialists, Inc. have?
Thunderbird Collection Specialists, Inc. has 203 total consumer complaints filed with the CFPB, with 7 filed in the last 12 months.
Does Thunderbird Collection Specialists, Inc. respond to complaints on time?
85.7% of the CFPB complaints against Thunderbird Collection Specialists, Inc. get a response within the expected window.
What product generates the most complaints for Thunderbird Collection Specialists, Inc.?
"Debt collection" draws more CFPB complaints against Thunderbird Collection Specialists, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Thunderbird Collection Specialists, Inc.?
"Communication tactics" is the single most frequently cited issue in complaints against Thunderbird Collection Specialists, Inc. - see all issues and counts above.
How do I file a complaint against Thunderbird Collection Specialists, Inc.?
You can file a complaint against Thunderbird Collection Specialists, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Thunderbird Collection Specialists, Inc.?
The CFPB has recorded complaints against Thunderbird Collection Specialists, Inc. from 20 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~203)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.