CFPB Consumer Complaint Profile
Total Customer Service, Inc.
26 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 26
- Total complaints
- Mid-range
- 1
- Last 12 months
- 84.6%
- Timely response
- Bottom quartile
- 13
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Total Customer Service, Inc. sits at #2538, with 26 complaints logged. On-time replies land at 84.6%, the 12th percentile for the 100+ complaint peer group.
- #2538
- of 3,843 companies by volume
- 84.6%
- on time (12th pctile)
- Debt collection
- most-complained product
- 13
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Total Customer Service, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
84.6% Among the lowest higher than 12% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 1 |
| 2014 | 7 |
| 2015 | 6 |
| 2016 | 1 |
| 2017 | 3 |
| 2018 | 2 |
| 2019 | 2 |
| 2020 | 1 |
| 2022 | 2 |
| 2025 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Total Customer Service, Inc.
The CFPB Consumer Complaint Database has logged 26 complaints against Total Customer Service, Inc. overall, with 1 of those filed in the trailing 12 months. Reports have come from consumers in 13 states and territories, making this a geographically concentrated complaint footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Cont'd attempts collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Total Customer Service, Inc.'s timely response rate stands at 84.6%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. Consumers formally disputed the company's response at a 0% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, 26.9% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Total Customer Service, Inc. have?
26 complaints have been filed against Total Customer Service, Inc. with the CFPB overall - 1 of them in the past year.
Does Total Customer Service, Inc. respond to complaints on time?
CFPB complaints against Total Customer Service, Inc. draw a 84.6% timely-response rate inside the expected window.
What product generates the most complaints for Total Customer Service, Inc.?
The most complained-about product for Total Customer Service, Inc. is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Total Customer Service, Inc.?
"Cont'd attempts collect debt not owed" is the single most frequently cited issue in complaints against Total Customer Service, Inc. - see all issues and counts above.
How do I file a complaint against Total Customer Service, Inc.?
You can file a complaint against Total Customer Service, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Total Customer Service, Inc.?
Consumers in 13 states and territories have filed complaints about Total Customer Service, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Total Customer Service, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Total Customer Service, Inc. have?
26 complaints have been filed against Total Customer Service, Inc. with the CFPB overall - 1 of them in the past year.
Does Total Customer Service, Inc. respond to complaints on time?
CFPB complaints against Total Customer Service, Inc. draw a 84.6% timely-response rate inside the expected window.
What product generates the most complaints for Total Customer Service, Inc.?
The most complained-about product for Total Customer Service, Inc. is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Total Customer Service, Inc.?
"Cont'd attempts collect debt not owed" is the single most frequently cited issue in complaints against Total Customer Service, Inc. - see all issues and counts above.
How do I file a complaint against Total Customer Service, Inc.?
You can file a complaint against Total Customer Service, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Total Customer Service, Inc.?
Consumers in 13 states and territories have filed complaints about Total Customer Service, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.