CFPB Consumer Complaint Profile
Trust Financial LLC
Behind the 49 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 49
- Total complaints
- Mid-range
- 16
- Last 12 months
- 81.6%
- Timely response
- Bottom quartile
- 11
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Trust Financial LLC sits at #1855, with 49 complaints logged. It posts a 81.6% on-time response rate, the 10th percentile among companies with 100+ complaints.
- #1855
- of 3,843 companies by volume
- 81.6%
- on time (10th pctile)
- Debt collection
- most-complained product
- 11
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Trust Financial LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
81.6% Among the lowest higher than 10% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 2 |
| 2015 | 1 |
| 2016 | 4 |
| 2017 | 3 |
| 2018 | 2 |
| 2019 | 2 |
| 2020 | 1 |
| 2021 | 1 |
| 2022 | 4 |
| 2023 | 6 |
| 2024 | 6 |
| 2025 | 15 |
| 2026year in progress | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Trust Financial LLC
49 complaints against Trust Financial LLC appear in the CFPB record, including 16 from the trailing year. The 11 states and territories represented put this footprint in geographically concentrated territory. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Trust Financial LLC posts a 81.6% reply rate on forwarded complaints. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. Resolved cases drew a formal consumer-dispute rate of 14.3% - a rough measure of how often the first resolution missed the mark. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Trust Financial LLC have?
The CFPB has logged 49 complaints against Trust Financial LLC to date, of which 16 came in over the last 12 months.
Does Trust Financial LLC respond to complaints on time?
CFPB complaints against Trust Financial LLC draw a 81.6% timely-response rate inside the expected window.
What product generates the most complaints for Trust Financial LLC?
The most complained-about product for Trust Financial LLC is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Trust Financial LLC?
Consumers most often cite "Attempts to collect debt not owed" when complaining about Trust Financial LLC; the full issue list with counts is above.
How do I file a complaint against Trust Financial LLC?
You can file a complaint against Trust Financial LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Trust Financial LLC?
Trust Financial LLC has drawn CFPB complaints from 11 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Trust Financial LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (14.3% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Trust Financial LLC have?
The CFPB has logged 49 complaints against Trust Financial LLC to date, of which 16 came in over the last 12 months.
Does Trust Financial LLC respond to complaints on time?
CFPB complaints against Trust Financial LLC draw a 81.6% timely-response rate inside the expected window.
What product generates the most complaints for Trust Financial LLC?
The most complained-about product for Trust Financial LLC is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Trust Financial LLC?
Consumers most often cite "Attempts to collect debt not owed" when complaining about Trust Financial LLC; the full issue list with counts is above.
How do I file a complaint against Trust Financial LLC?
You can file a complaint against Trust Financial LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Trust Financial LLC?
Trust Financial LLC has drawn CFPB complaints from 11 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.