CFPB Consumer Complaint Profile
United Consumers Inc
187 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 187
- Total complaints
- Above average
- 0
- Last 12 months
- 98.4%
- Timely response
- Above median
- 13
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, United Consumers Inc has accumulated 187 complaints, placing it #974 by volume. It posts a 98.4% on-time response rate, the 52nd percentile among companies with 100+ complaints.
- #974
- of 3,843 companies by volume
- 98.4%
- on time (52nd pctile)
- Debt collection
- most-complained product
- 13
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
United Consumers Inc vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
98.4% Higher than most higher than 52% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 3 |
| 2014 | 18 |
| 2015 | 25 |
| 2016 | 35 |
| 2017 | 25 |
| 2018 | 33 |
| 2019 | 22 |
| 2020 | 13 |
| 2021 | 13 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for United Consumers Inc
The CFPB Consumer Complaint Database has logged 187 complaints against United Consumers Inc overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 13 states and territories, making this a geographically concentrated complaint footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Cont'd attempts collect debt not owed," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against United Consumers Inc draw a 98.4% reply rate inside the Bureau's 15-day window. That is at or above benchmark levels, a sign the company handles intake and escalation well. The company's response carried a 7.9% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does United Consumers Inc have?
187 complaints have been filed against United Consumers Inc with the CFPB overall - 0 of them in the past year.
Does United Consumers Inc respond to complaints on time?
CFPB complaints against United Consumers Inc draw a 98.4% timely-response rate inside the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for United Consumers Inc?
"Debt collection" draws more CFPB complaints against United Consumers Inc than any other product - see the full breakdown above.
What is the most common complaint issue with United Consumers Inc?
The most common issue reported by consumers about United Consumers Inc is "Cont'd attempts collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against United Consumers Inc?
You can file a complaint against United Consumers Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about United Consumers Inc?
The CFPB has recorded complaints against United Consumers Inc from 13 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for United Consumers Inc: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (7.9% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.