CFPB Consumer Complaint Profile

United Consumers Inc

187 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.

Data updated 2026-05-15

187
Total complaints
0
Last 12 months
98.4%
Timely response
13
States affected

The verdict

Out of 3,848 financial companies in the CFPB database, United Consumers Inc has accumulated 187 complaints, placing it #976 by volume. It answers 98.4% of complaints on time - above the 93% median for companies with 100+ complaints.

#976
of 3,848 companies by volume
98.4%
answered on time
Debt collection
most-complained product
13
states with complaints
United Consumers Inc timely response rate 98.4%
Industry benchmark

Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.

Reading this profile

Complaints by Product

Debt collection - Medical 56
Debt collection - Medical debt 52
Debt collection - I do not know 41
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting 20
Debt collection - Other (i.e. phone, health club, etc.) 9
Debt collection - Other debt 6
Debt collection - Credit card 2
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report 1

Top Issues

1.Cont'd attempts collect debt not owed 53
2.Attempts to collect debt not owed 37
3.Written notification about debt 20
4.False statements or representation 18
5.Disclosure verification of debt 17
6.Communication tactics 15
7.Incorrect information on your report 10
8.Problem with a credit reporting company's investigation into an existing problem 9
9.Improper contact or sharing of info 4
10.Took or threatened to take negative or legal action 2

Complaints by Year

Year Complaints
2013 3
2014 18
2015 25
2016 35
2017 25
2018 33
2019 22
2020 13
2021 13

Complaints by State (Top 15)

Virginia 82
Maryland 65
District of Columbia 10
North Carolina 8
Florida 8
California 4
New York 2
Minnesota 1
Georgia 1
Pennsylvania 1
Colorado 1
Illinois 1
Texas 1

Company Responses

Closed with explanation 187

What the CFPB Complaint Record Shows for United Consumers Inc

The CFPB Consumer Complaint Database has logged 187 complaints against United Consumers Inc overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 13 states and territories, making this a geographically concentrated complaint footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Cont'd attempts collect debt not owed," a reasonable starting point for understanding recurring friction.

98.4% of CFPB-forwarded complaints against United Consumers Inc get a reply inside the Bureau's 15-day window. That is at or above benchmark levels, a sign the company handles intake and escalation well. The company's response was formally disputed in 7.9% of resolved cases, indicating how frequently the initial fix fell short. 0% of resolved complaints ended with some monetary or non-monetary relief for the consumer.

How to read complaint counts

Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.

Frequently Asked Questions

How many CFPB complaints does United Consumers Inc have?

187 complaints have been filed against United Consumers Inc with the CFPB overall - 0 of them in the past year.

Does United Consumers Inc respond to complaints on time?

98.4% of the CFPB complaints against United Consumers Inc get a response within the expected window. That puts it among the more responsive companies in the CFPB dataset.

What product generates the most complaints for United Consumers Inc?

"Debt collection" draws more CFPB complaints against United Consumers Inc than any other product - see the full breakdown above.

What is the most common complaint issue with United Consumers Inc?

The most common issue reported by consumers about United Consumers Inc is "Cont'd attempts collect debt not owed." All complaint issues are listed above with their counts.

How do I file a complaint against United Consumers Inc?

You can file a complaint against United Consumers Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

In how many states have consumers complained about United Consumers Inc?

The CFPB has recorded complaints against United Consumers Inc from 13 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.

Similar Companies

Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026

Read our methodology - how this data is sourced, computed, and verified.