CFPB Consumer Complaint Profile
Moneygram Payment Systems Worldwide Inc
Behind the 3,239 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-05-15
- 3,239
- Total complaints
- 277
- Last 12 months
- 99.7%
- Timely response
- 56
- States affected
The verdict
3,239 CFPB complaints put Moneygram Payment Systems Worldwide Inc at #149 out of 3,848 financial companies ranked by complaint volume. Its on-time response rate is 99.7%, ahead of the 93% median among companies with 100+ complaints.
- #149
- of 3,848 companies by volume
- 99.7%
- answered on time
- Money transfer, virt…
- most-complained product
- 56
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 99 |
| 2014 | 218 |
| 2015 | 542 |
| 2016 | 417 |
| 2017 | 251 |
| 2018 | 252 |
| 2019 | 209 |
| 2020 | 187 |
| 2021 | 195 |
| 2022 | 213 |
| 2023 | 166 |
| 2024 | 181 |
| 2025 | 250 |
| 2026 | 59 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Moneygram Payment Systems Worldwide Inc
Moneygram Payment Systems Worldwide Inc carries 3,239 complaints in the CFPB's database, 277 of them filed within the past 12 months. Consumers spanning 56 states and territories have weighed in, giving this a nationwide footprint. No product draws more complaints than "Money transfer, virtual currency, or money service," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Fraud or scam" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Moneygram Payment Systems Worldwide Inc's timely response rate stands at 99.7%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is at or above benchmark levels, a sign the company handles intake and escalation well. In 8.1% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. Of complaints that were resolved, 14.2% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Moneygram Payment Systems Worldwide Inc have?
Moneygram Payment Systems Worldwide Inc has 3,239 total consumer complaints filed with the CFPB, with 277 filed in the last 12 months.
Does Moneygram Payment Systems Worldwide Inc respond to complaints on time?
Moneygram Payment Systems Worldwide Inc has a 99.7% timely response rate to CFPB complaints. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Moneygram Payment Systems Worldwide Inc?
The most complained-about product for Moneygram Payment Systems Worldwide Inc is "Money transfer, virtual currency, or money service." You can view the full product breakdown on this page.
What is the most common complaint issue with Moneygram Payment Systems Worldwide Inc?
The most common issue reported by consumers about Moneygram Payment Systems Worldwide Inc is "Fraud or scam." All complaint issues are listed above with their counts.
How do I file a complaint against Moneygram Payment Systems Worldwide Inc?
You can file a complaint against Moneygram Payment Systems Worldwide Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Moneygram Payment Systems Worldwide Inc?
The CFPB has recorded complaints against Moneygram Payment Systems Worldwide Inc from 56 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~3,239)
Also handles Money transfer, virtual currency, or money service
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.