CFPB Consumer Complaint Profile
Moneygram Payment Systems Worldwide Inc
Behind the 3,239 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 3,239
- Total complaints
- Among the highest
- 277
- Last 12 months
- 99.7%
- Timely response
- Top decile
- 56
- States affected
The verdict
3,239 CFPB complaints put Moneygram Payment Systems Worldwide Inc at #149 out of 3,843 financial companies ranked by complaint volume. Its on-time response rate is 99.7%, the 76th percentile among companies with 100+ complaints.
- #149
- of 3,843 companies by volume
- 99.7%
- on time (76th pctile)
- Money transfer, virt…
- most-complained product
- 56
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Moneygram Payment Systems Worldwide Inc vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.7% Top 24% higher than 76% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 181 in 2024 to 250 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 99 |
| 2014 | 218 |
| 2015 | 542 |
| 2016 | 417 |
| 2017 | 251 |
| 2018 | 252 |
| 2019 | 209 |
| 2020 | 187 |
| 2021 | 195 |
| 2022 | 213 |
| 2023 | 166 |
| 2024 | 181 |
| 2025 | 250 |
| 2026year in progress | 59 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Moneygram Payment Systems Worldwide Inc
Moneygram Payment Systems Worldwide Inc carries 3,239 complaints in the CFPB's database, 277 of them filed within the past 12 months. Consumers spanning 56 states and territories have weighed in, giving this a nationwide footprint. No product draws more complaints than "Money transfer, virtual currency, or money service," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Fraud or scam" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Moneygram Payment Systems Worldwide Inc's timely response rate stands at 99.7%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is at or above benchmark levels, a sign the company handles intake and escalation well. Resolved cases drew a formal consumer-dispute rate of 8.1% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 14.2% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Moneygram Payment Systems Worldwide Inc have?
Moneygram Payment Systems Worldwide Inc has 3,239 total consumer complaints filed with the CFPB, with 277 filed in the last 12 months.
Does Moneygram Payment Systems Worldwide Inc respond to complaints on time?
Moneygram Payment Systems Worldwide Inc has a 99.7% timely response rate to CFPB complaints. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Moneygram Payment Systems Worldwide Inc?
The most complained-about product for Moneygram Payment Systems Worldwide Inc is "Money transfer, virtual currency, or money service." You can view the full product breakdown on this page.
What is the most common complaint issue with Moneygram Payment Systems Worldwide Inc?
The most common issue reported by consumers about Moneygram Payment Systems Worldwide Inc is "Fraud or scam." All complaint issues are listed above with their counts.
How do I file a complaint against Moneygram Payment Systems Worldwide Inc?
You can file a complaint against Moneygram Payment Systems Worldwide Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Moneygram Payment Systems Worldwide Inc?
The CFPB has recorded complaints against Moneygram Payment Systems Worldwide Inc from 56 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Moneygram Payment Systems Worldwide Inc: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (3,239 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (8.1% here).
Also handles Money transfer, virtual currency, or money service
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Moneygram Payment Systems Worldwide Inc have?
Moneygram Payment Systems Worldwide Inc has 3,239 total consumer complaints filed with the CFPB, with 277 filed in the last 12 months.
Does Moneygram Payment Systems Worldwide Inc respond to complaints on time?
Moneygram Payment Systems Worldwide Inc has a 99.7% timely response rate to CFPB complaints. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Moneygram Payment Systems Worldwide Inc?
The most complained-about product for Moneygram Payment Systems Worldwide Inc is "Money transfer, virtual currency, or money service." You can view the full product breakdown on this page.
What is the most common complaint issue with Moneygram Payment Systems Worldwide Inc?
The most common issue reported by consumers about Moneygram Payment Systems Worldwide Inc is "Fraud or scam." All complaint issues are listed above with their counts.
How do I file a complaint against Moneygram Payment Systems Worldwide Inc?
You can file a complaint against Moneygram Payment Systems Worldwide Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Moneygram Payment Systems Worldwide Inc?
The CFPB has recorded complaints against Moneygram Payment Systems Worldwide Inc from 56 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.