CFPB Consumer Complaint Profile
Universal Payment Corporation
What 60 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
- 60
- Total complaints
- 24
- Last 12 months
- 6.7%
- Timely response
- 18
- States affected
The verdict
Universal Payment Corporation ranks #1677 of 3,848 financial companies by CFPB complaint volume, with 60 complaints on record. It answers 6.7% of complaints on time — below the 93% median for companies with 100+ complaints.
- #1677
- of 3,848 companies by volume
- 6.7%
- answered on time
- Credit reporting or …
- most-complained product
- 18
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2021 | 8 |
| 2022 | 7 |
| 2023 | 12 |
| 2024 | 8 |
| 2025 | 22 |
| 2026 | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Universal Payment Corporation
The CFPB Consumer Complaint Database has logged 60 complaints against Universal Payment Corporation overall, with 24 of those filed in the trailing 12 months. Reports have come from consumers in 18 states and territories, making this a multi-regional complaint footprint. The single largest complaint category is "Credit reporting or other personal consumer reports," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" — a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Universal Payment Corporation's timely response rate stands at 6.7%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is well below the 95% industry benchmark and is a material red flag — late or missing responses are one of the strongest predictors of CFPB supervisory interest. Of complaints that were resolved, 1.7% closed with some form of monetary or non-monetary relief to the consumer.
Complaint counts alone do not tell the full story — larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Universal Payment Corporation have?
Universal Payment Corporation has 60 total consumer complaints filed with the CFPB, with 24 filed in the last 12 months.
Does Universal Payment Corporation respond to complaints on time?
Universal Payment Corporation has a 6.7% timely response rate to CFPB complaints. This is below the typical industry benchmark of 95%.
What product generates the most complaints for Universal Payment Corporation?
The most complained-about product for Universal Payment Corporation is "Credit reporting or other personal consumer reports." You can view the full product breakdown on this page.
What is the most common complaint issue with Universal Payment Corporation?
The most common issue reported by consumers about Universal Payment Corporation is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against Universal Payment Corporation?
You can file a complaint against Universal Payment Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Universal Payment Corporation?
Consumers in 18 states and territories have filed complaints about Universal Payment Corporation with the CFPB.
Consumer Credit Guides
Related Data
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology — how this data is sourced, computed, and verified.