CFPB Consumer Complaint Profile
Uprova Credit, LLC
Consumers have filed 274 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 274
- Total complaints
- Above average
- 149
- Last 12 months
- 99.6%
- Timely response
- Top decile
- 31
- States affected
The verdict
274 CFPB complaints put Uprova Credit, LLC at #744 out of 3,843 financial companies ranked by complaint volume. It posts a 99.6% on-time response rate, the 74th percentile among companies with 100+ complaints.
- #744
- of 3,843 companies by volume
- 99.6%
- on time (74th pctile)
- Payday loan, title l…
- most-complained product
- 31
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Uprova Credit, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.6% Higher than most higher than 74% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 51 in 2024 to 132 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2021 | 10 |
| 2022 | 11 |
| 2023 | 32 |
| 2024 | 51 |
| 2025 | 132 |
| 2026year in progress | 38 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Uprova Credit, LLC
Uprova Credit, LLC carries 274 complaints in the CFPB's database, 149 of them filed within the past 12 months. Consumers spanning 31 states and territories have weighed in, giving this a multi-regional footprint. No product draws more complaints than "Payday loan, title loan, personal loan, or advance loan," which sits at the top of the product breakdown. The specific issue named most within that category is "Charged fees or interest you didn't expect," a reasonable starting point for understanding recurring friction.
Uprova Credit, LLC's timely response rate stands at 99.6%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Among resolved complaints, the consumer-relief closure rate is 0%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Uprova Credit, LLC have?
274 complaints have been filed against Uprova Credit, LLC with the CFPB overall - 149 of them in the past year.
Does Uprova Credit, LLC respond to complaints on time?
Uprova Credit, LLC has a 99.6% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Uprova Credit, LLC?
Among all products tied to Uprova Credit, LLC, "Payday loan, title loan, personal loan, or advance loan" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Uprova Credit, LLC?
Consumers most often cite "Charged fees or interest you didn't expect" when complaining about Uprova Credit, LLC; the full issue list with counts is above.
How do I file a complaint against Uprova Credit, LLC?
You can file a complaint against Uprova Credit, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Uprova Credit, LLC?
Consumers in 31 states and territories have filed complaints about Uprova Credit, LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Also handles Payday loan, title loan, personal loan, or advance loan
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Uprova Credit, LLC have?
274 complaints have been filed against Uprova Credit, LLC with the CFPB overall - 149 of them in the past year.
Does Uprova Credit, LLC respond to complaints on time?
Uprova Credit, LLC has a 99.6% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Uprova Credit, LLC?
Among all products tied to Uprova Credit, LLC, "Payday loan, title loan, personal loan, or advance loan" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Uprova Credit, LLC?
Consumers most often cite "Charged fees or interest you didn't expect" when complaining about Uprova Credit, LLC; the full issue list with counts is above.
How do I file a complaint against Uprova Credit, LLC?
You can file a complaint against Uprova Credit, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Uprova Credit, LLC?
Consumers in 31 states and territories have filed complaints about Uprova Credit, LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.