CFPB Consumer Complaint Profile
VNU Group, LLC
What 13 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 13
- Total complaints
- Below average
- 2
- Last 12 months
- 76.9%
- Timely response
- Bottom decile
- 8
- States affected
The verdict
VNU Group, LLC ranks #3408 of 3,843 financial companies by CFPB complaint volume, with 13 complaints on record. Its on-time response rate is 76.9%, the 8th percentile among companies with 100+ complaints.
- #3408
- of 3,843 companies by volume
- 76.9%
- on time (8th pctile)
- Debt collection
- most-complained product
- 8
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
VNU Group, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
76.9% Among the lowest higher than 8% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2016 | 5 |
| 2017 | 6 |
| 2025 | 1 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for VNU Group, LLC
The CFPB Consumer Complaint Database has logged 13 complaints against VNU Group, LLC overall, with 2 of those filed in the trailing 12 months. Reports have come from consumers in 8 states and territories, making this a geographically concentrated complaint footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Cont'd attempts collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
VNU Group, LLC's timely response rate stands at 76.9%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. Resolved cases drew a formal consumer-dispute rate of 0% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 7.7% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does VNU Group, LLC have?
VNU Group, LLC has 13 total consumer complaints filed with the CFPB, with 2 filed in the last 12 months.
Does VNU Group, LLC respond to complaints on time?
VNU Group, LLC has a 76.9% timely response rate to CFPB complaints. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for VNU Group, LLC?
"Debt collection" draws more CFPB complaints against VNU Group, LLC than any other product - see the full breakdown above.
What is the most common complaint issue with VNU Group, LLC?
Consumers most often cite "Cont'd attempts collect debt not owed" when complaining about VNU Group, LLC; the full issue list with counts is above.
How do I file a complaint against VNU Group, LLC?
You can file a complaint against VNU Group, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about VNU Group, LLC?
Consumers in 8 states and territories have filed complaints about VNU Group, LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for VNU Group, LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does VNU Group, LLC have?
VNU Group, LLC has 13 total consumer complaints filed with the CFPB, with 2 filed in the last 12 months.
Does VNU Group, LLC respond to complaints on time?
VNU Group, LLC has a 76.9% timely response rate to CFPB complaints. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for VNU Group, LLC?
"Debt collection" draws more CFPB complaints against VNU Group, LLC than any other product - see the full breakdown above.
What is the most common complaint issue with VNU Group, LLC?
Consumers most often cite "Cont'd attempts collect debt not owed" when complaining about VNU Group, LLC; the full issue list with counts is above.
How do I file a complaint against VNU Group, LLC?
You can file a complaint against VNU Group, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about VNU Group, LLC?
Consumers in 8 states and territories have filed complaints about VNU Group, LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.