CFPB Consumer Complaint Profile
Waterfall Revenue Group
Behind the 218 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 218
- Total complaints
- Above average
- 11
- Last 12 months
- 73.9%
- Timely response
- Bottom decile
- 20
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Waterfall Revenue Group sits at #871, with 218 complaints logged. It posts a 73.9% on-time response rate, the 7th percentile among companies with 100+ complaints.
- #871
- of 3,843 companies by volume
- 73.9%
- on time (7th pctile)
- Debt collection
- most-complained product
- 20
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Waterfall Revenue Group vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
73.9% Among the lowest higher than 7% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 2 |
| 2014 | 11 |
| 2015 | 12 |
| 2016 | 19 |
| 2017 | 18 |
| 2018 | 22 |
| 2019 | 9 |
| 2020 | 18 |
| 2021 | 28 |
| 2022 | 29 |
| 2023 | 16 |
| 2024 | 20 |
| 2025 | 12 |
| 2026year in progress | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Waterfall Revenue Group
The CFPB Consumer Complaint Database has logged 218 complaints against Waterfall Revenue Group overall, with 11 of those filed in the trailing 12 months. Reports have come from consumers in 20 states and territories, making this a multi-regional complaint footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Waterfall Revenue Group posts a 73.9% reply rate on forwarded complaints. That trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. The company's response carried a 36.7% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0.9% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Waterfall Revenue Group have?
The CFPB has logged 218 complaints against Waterfall Revenue Group to date, of which 11 came in over the last 12 months.
Does Waterfall Revenue Group respond to complaints on time?
Waterfall Revenue Group has a 73.9% timely response rate to CFPB complaints. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for Waterfall Revenue Group?
"Debt collection" draws more CFPB complaints against Waterfall Revenue Group than any other product - see the full breakdown above.
What is the most common complaint issue with Waterfall Revenue Group?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Waterfall Revenue Group - see all issues and counts above.
How do I file a complaint against Waterfall Revenue Group?
You can file a complaint against Waterfall Revenue Group directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Waterfall Revenue Group?
The CFPB has recorded complaints against Waterfall Revenue Group from 20 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Waterfall Revenue Group: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (36.7% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.