CFPB Consumer Complaint Profile
Waterfall Revenue Group
Behind the 218 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-05-15
- 218
- Total complaints
- 11
- Last 12 months
- 73.9%
- Timely response
- 20
- States affected
The verdict
Among 3,848 financial companies tracked by CFPB complaint volume, Waterfall Revenue Group sits at #872, with 218 complaints logged. It answers 73.9% of complaints on time - below the 93% median for companies with 100+ complaints.
- #872
- of 3,848 companies by volume
- 73.9%
- answered on time
- Debt collection
- most-complained product
- 20
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 2 |
| 2014 | 11 |
| 2015 | 12 |
| 2016 | 19 |
| 2017 | 18 |
| 2018 | 22 |
| 2019 | 9 |
| 2020 | 18 |
| 2021 | 28 |
| 2022 | 29 |
| 2023 | 16 |
| 2024 | 20 |
| 2025 | 12 |
| 2026 | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Waterfall Revenue Group
The CFPB Consumer Complaint Database has logged 218 complaints against Waterfall Revenue Group overall, with 11 of those filed in the trailing 12 months. Reports have come from consumers in 20 states and territories, making this a multi-regional complaint footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Waterfall Revenue Group answers 73.9% of forwarded complaints. That trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. The company's response was formally disputed in 36.7% of resolved cases, indicating how frequently the initial fix fell short. 0.9% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Waterfall Revenue Group have?
The CFPB has logged 218 complaints against Waterfall Revenue Group to date, of which 11 came in over the last 12 months.
Does Waterfall Revenue Group respond to complaints on time?
Waterfall Revenue Group has a 73.9% timely response rate to CFPB complaints. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for Waterfall Revenue Group?
"Debt collection" draws more CFPB complaints against Waterfall Revenue Group than any other product - see the full breakdown above.
What is the most common complaint issue with Waterfall Revenue Group?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Waterfall Revenue Group - see all issues and counts above.
How do I file a complaint against Waterfall Revenue Group?
You can file a complaint against Waterfall Revenue Group directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Waterfall Revenue Group?
The CFPB has recorded complaints against Waterfall Revenue Group from 20 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~218)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.