CFPB Consumer Complaint Profile
Wave Financial USA Inc.
Consumers have filed 17 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 17
- Total complaints
- Below average
- 5
- Last 12 months
- 82.4%
- Timely response
- Bottom quartile
- 11
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Wave Financial USA Inc. sits at #3073, with 17 complaints logged. It posts a 82.4% on-time response rate, the 11th percentile among companies with 100+ complaints.
- #3073
- of 3,843 companies by volume
- 82.4%
- on time (11th pctile)
- Money transfer, virt…
- most-complained product
- 11
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Wave Financial USA Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
82.4% Among the lowest higher than 11% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2020 | 1 |
| 2021 | 6 |
| 2022 | 2 |
| 2023 | 2 |
| 2024 | 1 |
| 2025 | 5 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Wave Financial USA Inc.
Wave Financial USA Inc. carries 17 complaints in the CFPB's database, 5 of them filed within the past 12 months. Consumers spanning 11 states and territories have weighed in, giving this a geographically concentrated footprint. "Money transfer, virtual currency, or money service" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Other transaction problem," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against Wave Financial USA Inc. draw a 82.4% reply rate inside the Bureau's 15-day window. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Wave Financial USA Inc. have?
17 complaints have been filed against Wave Financial USA Inc. with the CFPB overall - 5 of them in the past year.
Does Wave Financial USA Inc. respond to complaints on time?
Wave Financial USA Inc. has a 82.4% timely response rate to CFPB complaints.
What product generates the most complaints for Wave Financial USA Inc.?
The most complained-about product for Wave Financial USA Inc. is "Money transfer, virtual currency, or money service." You can view the full product breakdown on this page.
What is the most common complaint issue with Wave Financial USA Inc.?
The most common issue reported by consumers about Wave Financial USA Inc. is "Other transaction problem." All complaint issues are listed above with their counts.
How do I file a complaint against Wave Financial USA Inc.?
You can file a complaint against Wave Financial USA Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Wave Financial USA Inc.?
Consumers in 11 states and territories have filed complaints about Wave Financial USA Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Also handles Money transfer, virtual currency, or money service
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Wave Financial USA Inc. have?
17 complaints have been filed against Wave Financial USA Inc. with the CFPB overall - 5 of them in the past year.
Does Wave Financial USA Inc. respond to complaints on time?
Wave Financial USA Inc. has a 82.4% timely response rate to CFPB complaints.
What product generates the most complaints for Wave Financial USA Inc.?
The most complained-about product for Wave Financial USA Inc. is "Money transfer, virtual currency, or money service." You can view the full product breakdown on this page.
What is the most common complaint issue with Wave Financial USA Inc.?
The most common issue reported by consumers about Wave Financial USA Inc. is "Other transaction problem." All complaint issues are listed above with their counts.
How do I file a complaint against Wave Financial USA Inc.?
You can file a complaint against Wave Financial USA Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Wave Financial USA Inc.?
Consumers in 11 states and territories have filed complaints about Wave Financial USA Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.