CFPB Consumer Complaint Profile
Franklin Collection Service, Inc.
Consumers have filed complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 1,662
- Total complaints
- Among the highest
- 82
- Last 12 months
- 99.9%
- Timely response
- Top decile
- 44
- States affected
The verdict
By CFPB complaint volume, Franklin Collection Service, Inc. is #242 out of 3,843 financial companies. For answering complaints on time it stands at the 82nd percentile in the 100+ complaint peer group.
- Debt collection
- most-complained product
- AL
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Franklin Collection Service, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.9% Top 18% higher than 82% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 45 in 2024 to 75 in 2025 (2024 → 2025).
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 27 |
| 2014 | 84 |
| 2015 | 66 |
| 2016 | 109 |
| 2017 | 141 |
| 2018 | 158 |
| 2019 | 151 |
| 2020 | 217 |
| 2021 | 281 |
| 2022 | 177 |
| 2023 | 108 |
| 2024 | 45 |
| 2025 | 75 |
| 2026year in progress | 23 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Franklin Collection Service, Inc.
The CFPB Consumer Complaint Database shows a nationwide complaint footprint for Franklin Collection Service, Inc., with consumers across the country filing against it. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
The timely-response measure counts forwarded complaints answered inside the Bureau's 15-day window. This company's rate clears the industry benchmark, pointing to intake and escalation processes that are working as intended. A formal dispute means the consumer contested the company's response after a case was resolved, a rough measure of how often the first resolution missed the mark. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Franklin Collection Service, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count.
Similar dispute rates
Nearest companies by share of complaints marked disputed (25% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Franklin Collection Service, Inc. have?
1,662 complaints have been filed against Franklin Collection Service, Inc. with the CFPB overall - 82 of them in the past year.
Does Franklin Collection Service, Inc. respond to complaints on time?
Franklin Collection Service, Inc.'s CFPB timely-response rate is 99.9%. This is considered excellent.
What product generates the most complaints for Franklin Collection Service, Inc.?
The most complained-about product for Franklin Collection Service, Inc. is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Franklin Collection Service, Inc.?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Franklin Collection Service, Inc. - see all issues and counts above.
How do I file a complaint against Franklin Collection Service, Inc.?
You can file a complaint against Franklin Collection Service, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Franklin Collection Service, Inc.?
Franklin Collection Service, Inc. has drawn CFPB complaints from 44 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.