CFPB Consumer Complaint Profile
Franklin Collection Service, Inc.
Consumers have filed 1,662 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-05-15
- 1,662
- Total complaints
- 82
- Last 12 months
- 99.9%
- Timely response
- 44
- States affected
The verdict
1,662 CFPB complaints put Franklin Collection Service, Inc. at #242 out of 3,848 financial companies ranked by complaint volume. 99.9% of its complaints get an on-time reply, beating the 93% median for the 100+ complaint peer group.
- #242
- of 3,848 companies by volume
- 99.9%
- answered on time
- Debt collection
- most-complained product
- 44
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 27 |
| 2014 | 84 |
| 2015 | 66 |
| 2016 | 109 |
| 2017 | 141 |
| 2018 | 158 |
| 2019 | 151 |
| 2020 | 217 |
| 2021 | 281 |
| 2022 | 177 |
| 2023 | 108 |
| 2024 | 45 |
| 2025 | 75 |
| 2026 | 23 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Franklin Collection Service, Inc.
The CFPB Consumer Complaint Database has logged 1,662 complaints against Franklin Collection Service, Inc. overall, with 82 of those filed in the trailing 12 months. Reports have come from consumers in 44 states and territories, making this a nationwide complaint footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
99.9% of CFPB-forwarded complaints against Franklin Collection Service, Inc. get a reply inside the Bureau's 15-day window. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. The company's response was formally disputed in 25% of resolved cases, indicating how frequently the initial fix fell short. Of complaints that were resolved, 0.1% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Franklin Collection Service, Inc. have?
1,662 complaints have been filed against Franklin Collection Service, Inc. with the CFPB overall - 82 of them in the past year.
Does Franklin Collection Service, Inc. respond to complaints on time?
Franklin Collection Service, Inc.'s CFPB timely-response rate is 99.9%. This is considered excellent.
What product generates the most complaints for Franklin Collection Service, Inc.?
The most complained-about product for Franklin Collection Service, Inc. is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Franklin Collection Service, Inc.?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Franklin Collection Service, Inc. - see all issues and counts above.
How do I file a complaint against Franklin Collection Service, Inc.?
You can file a complaint against Franklin Collection Service, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Franklin Collection Service, Inc.?
Franklin Collection Service, Inc. has drawn CFPB complaints from 44 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~1,662)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.