CFPB Consumer Complaint Profile
Western Control Services, Inc.
Behind the 32 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 32
- Total complaints
- Mid-range
- 0
- Last 12 months
- 96.9%
- Timely response
- Below median
- 10
- States affected
The verdict
32 CFPB complaints put Western Control Services, Inc. at #2270 out of 3,843 financial companies ranked by complaint volume. Its on-time response rate is 96.9%, the 39th percentile among companies with 100+ complaints.
- #2270
- of 3,843 companies by volume
- 96.9%
- on time (39th pctile)
- Debt collection
- most-complained product
- 10
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Western Control Services, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
96.9% Around the middle higher than 39% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 1 |
| 2014 | 3 |
| 2015 | 7 |
| 2016 | 5 |
| 2017 | 8 |
| 2018 | 6 |
| 2019 | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Western Control Services, Inc.
Western Control Services, Inc. carries 32 complaints in the CFPB's database, 0 of them filed within the past 12 months. Consumers spanning 10 states and territories have weighed in, giving this a geographically concentrated footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Written notification about debt" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Western Control Services, Inc. posts a 96.9% reply rate on forwarded complaints. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Consumers formally disputed the company's response at a 31.6% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, 0% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Western Control Services, Inc. have?
32 complaints have been filed against Western Control Services, Inc. with the CFPB overall - 0 of them in the past year.
Does Western Control Services, Inc. respond to complaints on time?
CFPB complaints against Western Control Services, Inc. draw a 96.9% timely-response rate inside the expected window. This is considered excellent.
What product generates the most complaints for Western Control Services, Inc.?
"Debt collection" draws more CFPB complaints against Western Control Services, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Western Control Services, Inc.?
"Written notification about debt" is the single most frequently cited issue in complaints against Western Control Services, Inc. - see all issues and counts above.
How do I file a complaint against Western Control Services, Inc.?
You can file a complaint against Western Control Services, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Western Control Services, Inc.?
Consumers in 10 states and territories have filed complaints about Western Control Services, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Western Control Services, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (31.6% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Western Control Services, Inc. have?
32 complaints have been filed against Western Control Services, Inc. with the CFPB overall - 0 of them in the past year.
Does Western Control Services, Inc. respond to complaints on time?
CFPB complaints against Western Control Services, Inc. draw a 96.9% timely-response rate inside the expected window. This is considered excellent.
What product generates the most complaints for Western Control Services, Inc.?
"Debt collection" draws more CFPB complaints against Western Control Services, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Western Control Services, Inc.?
"Written notification about debt" is the single most frequently cited issue in complaints against Western Control Services, Inc. - see all issues and counts above.
How do I file a complaint against Western Control Services, Inc.?
You can file a complaint against Western Control Services, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Western Control Services, Inc.?
Consumers in 10 states and territories have filed complaints about Western Control Services, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.