CFPB Consumer Complaint Profile
Wilson, Riley & Associates
What 23 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 23
- Total complaints
- Mid-range
- 0
- Last 12 months
- 43.5%
- Timely response
- Bottom decile
- 14
- States affected
The verdict
23 CFPB complaints put Wilson, Riley & Associates at #2678 out of 3,843 financial companies ranked by complaint volume. It posts a 43.5% on-time response rate, the 3rd percentile among companies with 100+ complaints.
- #2678
- of 3,843 companies by volume
- 43.5%
- on time (3rd pctile)
- Debt collection
- most-complained product
- 14
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Wilson, Riley & Associates vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
43.5% Among the lowest higher than 3% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 11 |
| 2016 | 10 |
| 2018 | 1 |
| 2021 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Wilson, Riley & Associates
The CFPB Consumer Complaint Database has logged 23 complaints against Wilson, Riley & Associates overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 14 states and territories, making this a geographically concentrated complaint footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. The specific issue named most within that category is "Taking/threatening an illegal action," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Wilson, Riley & Associates posts a 43.5% reply rate on forwarded complaints. That trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. Resolved cases drew a formal consumer-dispute rate of 9.5% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, the consumer-relief closure rate is 0%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Wilson, Riley & Associates have?
The CFPB has logged 23 complaints against Wilson, Riley & Associates to date, of which 0 came in over the last 12 months.
Does Wilson, Riley & Associates respond to complaints on time?
Wilson, Riley & Associates has a 43.5% timely response rate to CFPB complaints. This is below the typical industry benchmark of 95%.
What product generates the most complaints for Wilson, Riley & Associates?
Among all products tied to Wilson, Riley & Associates, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Wilson, Riley & Associates?
Consumers most often cite "Taking/threatening an illegal action" when complaining about Wilson, Riley & Associates; the full issue list with counts is above.
How do I file a complaint against Wilson, Riley & Associates?
You can file a complaint against Wilson, Riley & Associates directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Wilson, Riley & Associates?
Consumers in 14 states and territories have filed complaints about Wilson, Riley & Associates with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Wilson, Riley & Associates: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (9.5% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Wilson, Riley & Associates have?
The CFPB has logged 23 complaints against Wilson, Riley & Associates to date, of which 0 came in over the last 12 months.
Does Wilson, Riley & Associates respond to complaints on time?
Wilson, Riley & Associates has a 43.5% timely response rate to CFPB complaints. This is below the typical industry benchmark of 95%.
What product generates the most complaints for Wilson, Riley & Associates?
Among all products tied to Wilson, Riley & Associates, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Wilson, Riley & Associates?
Consumers most often cite "Taking/threatening an illegal action" when complaining about Wilson, Riley & Associates; the full issue list with counts is above.
How do I file a complaint against Wilson, Riley & Associates?
You can file a complaint against Wilson, Riley & Associates directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Wilson, Riley & Associates?
Consumers in 14 states and territories have filed complaints about Wilson, Riley & Associates with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.