Capstone Credit & Collection, LLC.
Sourced from the CFPB Consumer Complaint Database.
Debt Collector, CFPB Complaint Profile Specializes in: Other debt
CFPB collection forwarding receipt
Forwarded record DC-CAPSTONE-CREDIT-CO Capstone Credit & Collection, LLC.
247 DC complaints · rank #319/656 · 99.7% timely
- DC 247
- RANK #319/656
- TIMELY 99.7%
- RELIEF 1.3%
- DISPUTE 16.7%
- STATES 23
- ISSUE Attempts to collect debt no…
- RESP Closed with explanation
- PHOTO P.S.C., Inc
Volume peers
Photo peer: P.S.C., Inc (247)
Capstone Credit & Collection, LLC.'s 247 debt-collection complaints sit next to P.S.C., Inc (247) on the volume neighbourhood; peer NAMES stay, and the receipt VALUES are this collector's. Full complaint profile for Capstone Credit →
Debt Collection Complaint Breakdown
Top Complaint Issues
Company Responses
Complaints by Year
| Year | Complaints |
|---|---|
| 2016 | 4 |
| 2017 | 27 |
| 2018 | 23 |
| 2019 | 32 |
| 2020 | 19 |
| 2021 | 20 |
| 2022 | 17 |
| 2023 | 32 |
| 2024 | 43 |
| 2025 | 75 |
| 2026 | 13 |
Complaints by State (Top 15)
What the CFPB Record Shows for Capstone Credit & Collection, LLC.
Capstone Credit & Collection, LLC. sits at #319 of 656 debt collectors in this extract by debt-collection complaint volume (52nd percentile), the same ordering shown on /collectors. 247 debt-collection complaints against Capstone Credit & Collection, LLC. appear in the CFPB record - 81% of the 305 complaints filed about this entity. The 23 states and territories represented make this a multi-state operation by complaint volume. "Other debt" is the debt type named most often in complaints against this collector, the category consumers reach for most when filing a CFPB report. The single most-cited specific issue is "Attempts to collect debt not owed" - a useful starting point for understanding where the friction between this collector and consumers most frequently occurs.
Within the Bureau's 15-day response window, this company answers 99.7% of forwarded complaints. That clears the industry benchmark, a sign the intake process is functioning on schedule. Of resolved cases, 1.3% closed with monetary or non-monetary relief to the consumer, which is a notably low relief ratio and worth weighing against the disputed-response percentage. The response was formally disputed in 16.7% of resolved cases, indicating how frequently the initial fix fell short.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers with an active dispute should consult a qualified consumer-protection attorney.
Full complaint profile for Capstone Credit & Collection, LLC. → · All debt collectors →
Nationwide collectors with similar complaint volume or dispute rates
Two CFPB peer sets for Capstone Credit & Collection, LLC.: nearest debt collectors by debt-collection complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the volume strip on the forwarding receipt above.
Similar complaint volume
Nearest collectors by debt-collection complaint count (247 here).
Similar dispute rates
Nearest collectors by share of complaints marked disputed (16.7% here).
Frequently asked questions
How many CFPB debt-collection complaints does Capstone Credit & Collection, LLC. have?
247 debt-collection complaints name Capstone Credit & Collection, LLC. in this CFPB extract - corpus rank #319/656.
Does Capstone Credit & Collection, LLC. respond to CFPB complaints on time?
CFPB complaints against Capstone Credit & Collection, LLC. show a 99.7% timely-response rate.
What issue do consumers cite most about Capstone Credit & Collection, LLC.?
Consumers most often name "Attempts to collect debt not owed" when complaining about Capstone Credit & Collection, LLC..
How should I read Capstone Credit & Collection, LLC.'s CFPB complaint record?
These figures summarize what consumers filed with the CFPB about Capstone Credit & Collection, LLC.. They are educational, not advice - see the debt-collection rights and CFPB filing guides for next steps on a live dispute.
Related guides: Debt collection rights · How to file a CFPB complaint · Reading CFPB complaint data
Source: Consumer Financial Protection Bureau Consumer Complaint Database · Q1 2026 Complaints filed against firms, not individuals. Data through March 2026.
Disclaimer: This information is provided for informational purposes only and does not constitute professional advice. Data is sourced from the CFPB Consumer Complaint Database. Consult a qualified professional before making decisions based on this data.
Read our methodology - how this data is sourced, computed, and verified.