Credit Bureau Services Association

What the CFPB Record Shows for Credit Bureau Services Association

According to the CFPB Consumer Complaint Database as aggregated by PlainCredit, Credit Bureau Services Association ranks #433 of 656 debt collectors by debt-collection complaint volume (34th percentile), using the same dc_complaints sort as the Collectors directory. The CFPB has logged 177 debt-collection complaints against Credit Bureau Services Association, 84.3% of the 210 complaints filed against this entity overall. Consumers in 28 states and territories have filed reports, putting this collection operation in multi-state territory by complaint volume. "Other debt" is the debt type named most often in complaints against this collector, the category consumers reach for most when filing a CFPB report. The specific issue named most is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction with this collector.

87.1% of CFPB-forwarded complaints against this company get a reply inside the Bureau's 15-day window. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. Of resolved cases, 0.5% closed with monetary or non-monetary relief to the consumer, which is a notably low relief ratio and worth weighing against the disputed-response percentage. In 22.2% of resolved cases, the consumer formally disputed the response - a rough measure of how often the first resolution missed the mark.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers with an active dispute should consult a qualified consumer-protection attorney.

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